TP Interact empowers businesses to transform every customer interaction into a strategic advantage by converting multichannel data into actionable strategies. This comprehensive solution analyzes every touchpoint—calls, chats, emails, surveys, and social media—providing a holistic view of customer behaviors. With integrated expert consultancy, TP Interact not only processes vast amounts of structured and unstructured data but also delivers actionable insights, enhancing customer experience (CX) and driving business growth. Experience the power of advanced analytics for superior market differentiation and operational excellence.
Capture, transcribe, and analyze 100% of customer interactions—voice or text.
Equip your contact center with tools for real-time agent coaching and monitoring.
Optimize operations by identifying issues and automating key processes.
Redact sensitive information from transcripts automatically, ensuring privacy and compliance.
Gain deeper insights with context-rich transcriptions that include acoustic analysis.
Use dynamic dashboards for clear insights into process and agent performance, enabling targeted improvements.
Customer expert productivity enhancement: Empower customer experts with tools for targeted coaching, performance evaluation, and real-time feedback to boost productivity.
Automated quality assurance: Ensure consistent service quality with automated, real-time assessments to minimize errors and enhance efficiency.
PCI compliance automation: Protect sensitive data by automatically redacting it from transcripts to meet regulatory standards.
Comprehensive disclosure analysis: Ensure compliance by thoroughly analyzing customer communications.
Real-time fraud detection: Safeguard your business by identifying and preventing fraud in real time.
Proactive churn prevention: Monitor early signs of dissatisfaction to act before churn, boosting retention.
Holistic customer journey insights: Gain a 360-degree view to refine and enhance customer experiences.
Inappropriate language management: Detect and address offensive language to maintain a respectful environment.
An Italian utility provider of gas, power, water and environmental services.
Business challenges
The solutions
Boost your customer experience and operational efficiency by leveraging our expertise, proprietary solutions, and powerful technology partnerships in automation and digital CX.
