Tech services
Tech solutions
Cloud as a service
Intelligent automation
Contact center as a service
Conversational AI as a service
Application development
Managed IT infrastructure services
IT service management services
ServiceNow services
Security as a service
Cloud as a Service
Genesys Cloud CX
Sprinklr Unified-CXM
Talkdesk
Amazon Connect
Enterprise conversational AI solutions
Conversational intelligence
TP Dialog
This survey aims to assess an organization's readiness and progress in implementing AI across 6 key pillars:
Data Readiness and Integration
Technology Infrastructure
Talent and Expertise
Deployment Efficacy and Adoption Success
Strategy and Culture
Continuous Improvement
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