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AN AWS ADVANCED-TIER PARTNER

Offering expert guidance from migration to optimization

TP Infinity stands as a leading Amazon Connect Service Delivery Partner and an Advanced Tier Partner within the AWS ecosystem. Through our Cloud Center of Excellence, supported by a team of highly trained professionals, we have successfully executed numerous cloud projects and earned extensive cloud certifications. Our expertise ensures the delivery of contact center solutions that maximize flexibility, enhance security, and improve overall performance.

AMAZON CONNECT EXPERTISE

Leveraging deep experience and technical proficiency to accelerate cloud migration

A team of Amazon Connect ambassadors available to assist customers
Significant annual investment supporting extensive IT cloud migration
Control Tower and landing zone setup for seamless AWS onboarding
SIMPLIFIED CONTACT CENTER OPERATIONS

Delivering superior experiences from day one

Unlock seamless customer interactions and elevate experiences with TP Infinity and Amazon Connect.

Amazon Connect is a versatile cloud-based platform that enables organizations to efficiently manage customer interactions across various channels like voice and chat. It seamlessly integrates with other applications to provide personalized communication tailored to customer preferences.

Leveraging decades of expertise, TP Infinity collaborates with top brands to design and manage advanced contact center solutions using Amazon Connect and AWS, ensuring exceptional customer experiences.

AMAZON CONNECT SOLUTION FEATURES

Revolutionizing contact centers with AI

Support voice, chat, and messaging across multiple channels to ensure a unified customer experience.

Match customers with the best customer experts using intelligent routing based on their history, preferences, and requirements.

Enhance customer interactions using natural language processing (NLP) and AI-driven capabilities.

Match customers with the best customer experts using intelligent routing based on their history, preferences, and requirements.

Tailor customer journeys with Amazon Connect's intuitive contact flow designer.

TP Infinity's Amazon Connect solution benefits

Scalability and flexibility
Quickly scale your contact center up or down based on demand without needing expensive infrastructure.
Cost efficiency
Leverage the pay-as-you-go model, paying only for the services you use, optimizing cost management.
Security and compliance
Benefit from AWS’s stringent security standards, ensuring compliance with industry regulations.
Customer centricity
Create personalized and seamless customer experiences with advanced engagement tools.
Seamless integration
Easily integrate with CRM systems and back-end tools for a unified experience.
Real-time insights
Gain deep insights into performance and customer interactions with advanced analytics.

Case study

A global technology leader recognized as a leading global brand. It transforms personal communications, entertainment, smart home technologies, and much more.

Business challenges

  • Needed to modernize CX to meet evolving demands and adopt new technologies.
  • Relied on point solutions in the existing platform, leading to inefficiencies.
  • Faced challenges in delivering seamless experiences for both customers and employees.

The solutions

  • Improved flexibility with a cloud-based platform using Amazon Connect.
  • Empowered employees by automating repetitive tasks.
  • Implemented interaction analytics for actionable insights.
  • Ensured smooth migration with secure strategies and backup options.
  • Provided ongoing IT support, including provisioning, monitoring, and disaster recovery.
  • Maintained GDPR compliance and delivered continuous platform innovations.

Real results

40%
40%
REDUCTION
IN IVR TIME
50%
50%
DECREASE
IN TRANSFER RATES
5%
5%
INCREASE
IN FIRST CALL RESOLUTION (FCR)

Take your business to the next level!

 

Boost your customer experience and operational efficiency by leveraging our expertise, proprietary solutions, and powerful technology partnerships in automation and digital CX.