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ADVANCED ANALYTICS

Extracting actionable insights from omnichannel interactions

TP Infinity's artificial intelligence (AI) and machine learning (ML)-powered conversational intelligence solution analyzes communications across all channels, including phone calls, social media posts, emails, and SMS. By extracting valuable insights, it helps identify emerging trends, understand customer needs, and enhance the overall customer experience (CX). This solution uncovers customer expectations and satisfaction levels, empowering businesses to quickly address potential issues, discover new opportunities, and deliver seamless interactions that boost customer satisfaction (C-SAT).

FROM DATA INGESTION TO DIGITAL TRANSFORMATION

Harnessing the power of insights to optimize operations

TPI’s comprehensive data framework enables businesses to unlock valuable insights from vast amounts of structured and unstructured data. By turning raw data into actionable intelligence, we help organizations innovate, automate, and enhance customer and operational experiences.

Data harmonization
Gather data from various sources, including media, communication channels, and enterprise or third-party systems.
App customization
Deploy industry-specific applications, including healthcare, finance, telecom, and e-commerce.
Strategic analysis
Improve performance, boost sales, reduce churn, and optimize customer journeys.
Process optimization
Automate processes to foster innovation, enhance experiences and operations, and increase revenue.
ACTIVE CUSTOMER LISTENING

Elevating processes and experiences with TP Interact

TP Interact is a cutting-edge analytics platform using generative AI (GenAI) and natural language understanding to provide real-time insights. It analyzes data from multiple channels—voice, chat, email, and social media—leveraging predictive analytics to enhance conversion and performance. By assessing behavior and optimizing quality processes, TP Interact streamlines decision-making and boosts overall effectiveness.

TP Interact Core Services

Comprehensive solutions for optimized performance and security

TP INTERACT CORE SERVICES

Comprehensive solutions for optimized performance and security

Security first
Al redaction PCI, PIL PHI; End-to-end encryption; Role-based protections; Certified: PCI, SOC2, ISO
Sales optimization
Trends by product; Sales skills and techniques; Objections/rebuttals closing;
Retention
Trends by product; Save techniques; Objections/rebuttals; Competitive mentions; Retention insights;
Brand relationship
CX journey and personas; Products pricing; VOC/VOE complaints Brand sentiments Loyalty, referrals, credit cards Surveys
QA transformation to performance analytics
Digitize legacy quality processes Accelerate speed of data Al-based automate scoring New roles, methods, tools Al contact summary/workflows New insights
Near-real-time (nRT) reporting
Enterprise dashboards Operational reporting Data visualization and PPS by roles
Pre-built industry app modules
CX brand intelligence Performance analytics CX journey Al interaction summary
Advanced Al behavioral coaching
Accelerate, increase coaching New Al coaching techniques New insights behaviors to outcomes Al training feed, personal trainer NRT
TP INTERACT AI ENABLEMENT SERVICES

Driving efficiency, optimizing processes, and improving C-SAT

PREMIER SPEECH AND INTERACTION ANALYTICS

Driving better business outcomes with CallMiner

Empower your business with real-time conversation intelligence. CallMiner is an industry-leading conversation analytics platform that captures and analyzes customer interactions across multiple channels, including voice, chat, email, and social media. Powered by AI and ML, CallMiner goes beyond basic transcription by identifying patterns, scoring emotions, and delivering actionable intelligence. With real-time and post-call analytics, it helps businesses enhance operational efficiency, improve agent performance, and drive meaningful business improvements, all while ensuring a better CX.

CALLMINER CORE SERVICES

Enhance omnichannel experiences through advanced AI analytics

CALLMINER CORE SERVICES

Enhance omnichannel experiences through advanced AI analytics

Omnichannel Interactions
Integrate customer interactions across channels like calls, chats, emails, social media, video, and surveys. Ensure a unified experience by engaging customers wherever they are.
Advanced AI
Leverage AI to analyze interactions in real time. Extract actionable insights, optimize processes, and respond proactively to customer needs.
Contact Center Experience
Automate QA, provide real-time guidance, and enhance agent coaching. Monitor compliance, track KPIs, and boost sales effectiveness.
Experience Management
Analyze brand sentiment, refine campaigns, and map customer journeys. Drive loyalty, innovation, and targeted survey strategies for impactful experiences.

Take your business to the next level!

 

Boost your customer experience and operational efficiency by leveraging our expertise, proprietary solutions, and powerful technology partnerships in automation and digital CX.