Responsibilities :

• Answering help desk telephones and email, and responding to basic customer inquiries
• Assisting customers in resolving basic technical issues by providing scripted guidance regarding software and hardware issues
• Ability to resolver/refer complex technical problems through defined escalation process
• Identify, evaluate and priorities customer’s problems, complaint and handle feedback

Requirement :

• D3 or S1 Degree in Computer Science, Information System or Related Major
• Capable operate computer and have knowledge about Troubleshooting, PHP, MySQL, Java Script, Ms. Access, Linux, LAN/WAN, HTML.
• At least 1 year(s) of working experience in the related field is required for this position, specializing in Call Center, Technical & Helpdesk Support or equivalent
• Fresh Graduates are welcomed
• Willing to work on Shift or Weekend and Public Holiday
• Good Communication Skill
• Fluent in English (oral and written)