Empowers TP experts with live guidance, smart knowledge access, and adaptive workflows:

• Actionable Insights (TP Power Steering): AI-powered solution that augments teams with guidance, real-time performance insights, and intelligent suggestions;
• Recruitment and onboarding: AI-personalized training, guided nesting, and automation of the candidate and new-hiring experiences;
• Knowledge Management: A GenAI knowledge system powered by retrieval-augmented generation (RAG) designed to improve handle times and increase first contact resolution rates.

Delivers personalized, intelligent, and real-time engagement across voice and digital channels:

• Sales Optimization (TP Recommender): optimize sales performance with predictive analytics and suggests personalized products or services based on customer behavior and segmentation;
• Live Translation (StoryfAI): Multilingual AI solution that provides live translation and grammar support;
• Accent Translation (Sanas): Real-time AI that softens and adapts accents to improve clarity and comprehension, enhancing communication without losing voice identity;
• Agentic Conversations (Parloa): AI voice platform that automates simple interactions and frees TP experts to focus on complex conversations

Performs fully or semi-autonomous task execution — before, during, and after interactions — enabling scalable CX infrastructure:

• Insights from interactions (TP Interact): an AI platform that analyzes interactions to generate insights and improve customer experience;
• Logging automation (ACW): AI-powered logging agent that automates post-interaction tasks, reducing agent effort and accelerating case closure;
• Sentiment Analysis: Monitors 100% of interactions and delivers real-time quality scoring and sentiment analysis;
• Agentic Fulfillment (Ema): AI agent that automates repetitive back-office tasks and accelerates expert workflows.

Foundation layer that powers all solutions with high-quality, compliant, multilingual, and context-aware data:

• DSLMs/SLMs (Domain-specific language models): Specialized AI models trained on industry-specific data to deliver accurate, context-aware language understanding and generation.
• Visual AI: interprets images and videos to extract visual insights and automate visual tasks;
• Data annotation and labeling: identifies and tags raw data to train machine learning models more accurately;
• Data collection and curation: Intelligent system that organizes, cleans, and selects relevant data to ensure quality and consistency in datasets.