Advanced Tech, Innovation, and AI

Reimagining student support with AI-powered solutions

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Explore how one of the UAE’s leading higher education institutions transformed its student experience through intelligent automation. Faced with seasonal spikes in support requests and operational inefficiencies, the organization implemented AI-driven tools to streamline interactions and empower agents. By deploying a Gen AI-powered Knowledge Bot and intelligent chat deflection, they achieved a 12% improvement in First Contact Resolution, 18% digital containment, and a 4% reduction in Average Handle Time—all within just three months. This case study reveals how AI can elevate service delivery in education, reduce operational strain, and enhance student satisfaction. Download the full story to see how innovation meets impact in the academic world.