€ 1.1M in Cost Saving through AI-Powered CX Transformation

Explore how a prominent UK Based logistics and parcel delivery company operating across the UK and other European countries solved their complex CX challenges. Fragmented processes, multiple CX tools, and non-intuitive self-serve capabilities were resulting in high average handle and wait times was impacting operational efficiency, customer satisfaction, and brand sentiment. An end-to-end AI powered transformation strategy changed the game.