Leadership Insights

Asia-Pacific’s CX Industry enters a new era of growth — TP named Frost & Sullivan’s 2025 Company of the Year

Download Reports

Please complete

Published by Frost & Sullivan, the Best Practices Recognition Report: Company of the Year – Asia-Pacific Customer Experience Management Services Industry (2025) recognizes TP as the standout leader setting new standards for customer experience (CX) excellence across the region.

Drawing on Frost & Sullivan’s Best Practices Criteria for World-class Performance, the report honors TP for its Visionary Innovation & Performance and Customer Impact—acknowledging the company’s ability to blend advanced technology, data-driven insight, and human empathy to deliver measurable business outcomes.

Why the Report Matters

 

Frost & Sullivan’s Best Practices Recognition Report goes beyond traditional market research. It benchmarks and celebrates the company demonstrating:

  • Visionary Innovation & Performance: using megatrends and advanced technologies to deliver transformative outcomes.

  • Customer Impact: ensuring superior value, seamless service, and measurable business results.


TP’s recognition as the 2025 Asia-Pacific Company of the Year reflects its leadership in innovation, scale, and ability to create meaningful connections that strengthen both client outcomes and customer satisfaction.

Mockup of the Company of the year - Driving impact across the customer value chain report
Mockup of the Company of the year - Driving impact across the customer value chain report

What you’ll gain from the report:

Access in-depth analysis of market-leading strategies, innovation capabilities, and regional growth plays shaping the future of CX.

Explore detailed forecasts, country-specific adoption patterns (e.g., AI in China, omnichannel strategies in Japan), and emerging opportunities in a $48.78B market.

Compare 18 top CX providers across innovation scalability, growth pipelines, and competitive differentiators.

Learn best practices for integrating AI with human expertise, implementing ethical frameworks, and capturing new growth opportunities in your CX transformation.