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Collections Services
Operational Resilience & Enterprise risk: Transforming collections into a strategic capability
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Financial institutions are facing mounting pressure on their collections and recovery functions as defaults rise, regulations tighten, and digital-first customers reset expectations. Legacy processes can no longer keep up. This report shows how organisations can transform collections into a strategic capability that enhances operational resilience, strengthens governance, and delivers better outcomes for customers and the business.
At the Ecosystm and TP BFSI Leaders Roundtable, senior executives agreed that collections can no longer be treated as the last step in the credit lifecycle. Instead, it must be fully integrated with customer engagement, risk, operations, and technology. This report distils those insights—highlighting the need for seamless lifecycle integration, cultural and operational shifts, predictive AI, stronger governance, and collaboration across the financial ecosystem.
Learn how organisations are reshaping collections for resilience and long-term value
Unlock new engagement opportunities and enhance long-term value.
Position collections as a strategic business driver.
Drive shared accountability and improve performance.
Gain critical insights to personalise engagement and forecast recovery potential.
Build scalable, resilient foundations as technology and regulations evolve.
