TP in Malaysia is a premier APAC Multilingual Hub and Centralized Cloud Campus Hub, supporting services in 24+ languages and dialects across 15 markets in Asia. Since our establishment in 2017, we’ve grown to 7,200+ employees across multiple sites in Penang and Kuala Lumpur, reflecting our expanded national footprint and capabilities.
As a trusted outsourcing partner, we offer a “High-Tech, High-Touch” experience that blends artificial intelligence with emotional intelligence to deliver excellence in customer care, sales, technical support, trust & safety, and content moderation.
As a six-time consecutive Great Place to Work® (GPTW) certified organization and proud recipient of Frost & Sullivan’s Asia Pacific Contact Centre Provider of the Year award, TP in Malaysia continues to embody the spirit of #MoreTogether through our vibrant, multicultural workforce and growing footprint across both Penang and Kuala Lumpur.
TP Malaysia is a one-stop multilingual hub supporting services in 24+ languages and dialects across Asia Pacific. Join our diverse and talented multicultural team in Penang, Kuala Lumpur and Selangor!
Our locations
TP MALAYSIA SDN. BHD.
One Precinct: Lengkok Mayang Pasir 1, Bandar Bayan Baru, 11900 Bayan Lepas, Pulau Pinang
Livingston Tower: 170, Jalan Argyll, George Town, 10050 George Town, Pulau Pinang
GBS@Mahsuri: No. 1A, Persiaran Mahsuri, Bayan Baru, 11900 Bayan Lepas, Pulau Pinang
Kelana Centre Point: 3, Jalan SS 7/19, Ss 7, 47301 Petaling Jaya, Selangor
G Tower: Suite 27-10, Level 27, G Tower, 199 Jalan Tun Razak, 50400 Kuala Lumpur
Make meaningful connections in today’s digital and virtual marketplace by delivering the right experience at the right time through:
Digital Strategies
Advanced solution consulting and design for managing – and optimizing - the entire customer lifecycle
Intelligent Automation
Automation strategies that use AI and machine learning to accelerate contact resolution or functional output
Advanced Analytics
Speech, text, and interaction analytics that harness the power of unprocessed customer data to better anticipate needs and expectations
A Perfectly Balanced Approach
Balance technology with human empathy to provide problem-solving with a personal touch for more complex or sensitive issues.
TP's Cloud Campus is a next-generation remote work model that empowers our teams across APAC to deliver exceptional customer experiences securely, flexibly, and at scale. Designed for resilience and agility, it enables seamless operations across borders, languages, and time zones.
Today, we remain the largest global provider of remotely-delivered customer experience (CX) services.
In Malaysia, our Cloud Campus hub supports:
TP in Malaysia is a dynamic multilingual hub serving clients across the Asia Pacific region. Our diverse team speaks over 24 languages and dialects, reflecting our commitment to inclusion, cultural fluency, and delivering world-class experiences.
We are trusted with billions of unique interactions worldwide.
Our team of interaction experts connects the biggest and most respected brands on the planet with their customers, always making sure that each interaction matters.
