TP in the Philippines secures double wins at Asian Technology Excellence Awards 2025

Bangkok City, Thailand, November 11, 2025—TP in the Philippines, part of global digital services leader TP (ex Teleperformance), earned two recognitions at the Asian Technology Excellence Awards (ATEA) 2025: the Philippines Technology Excellence Award for AI–Business Services for its TP.AI FAB solutions, and the Philippines Technology Excellence Award for Analytics–Retail for TP Interact.

These back-to-back wins underscore TP’s leadership in harnessing cutting-edge AI and analytics to transform customer experience, strengthen operational efficiency, and deliver measurable business outcomes across industries.

AI-powered customer solutions 

TP launched TP.ai FAB (Foundational AI Backbone), a proprietary AI orchestration platform designed to seamlessly integrate artificial intelligence, human expertise, and automation at scale. TP.ai FAB will underpin TP’s three pillar growth strategy: 

• Growing the core business with AI: leveraging technology and AI to deliver enhanced client outcomes, strengthen value propositions, and accelerate growth.
  
  
• Extending vertical plays: expanding industry-specific solutions, end-to-end AI-enabled offerings and scaling specialized services globally. 
  
  
• Unlocking new opportunities in AI: accelerating growth in markets across the AI value chain, focusing on data services, technology, consulting, and digital marketing.

Back-to-back Wins. TP was recognized at ATEA 2025 for its human-centric AI ecosystem and
 advanced analytics suite that optimizes customer experience and business results.

Optimizing customer engagement

Meanwhile, TP Interact is the organization’s GenAI-powered analytics and quality automation platform that transcribes, analyses, and scores 100% of interactions across channels to deliver actionable insights, improve compliance, and enhance customer experience.

“This recognition inspires us to continue pushing the boundaries of innovation and digital excellence. We remain committed to harnessing technology responsibly to create smarter solutions, elevate customer experiences, and shape the country’s future for the IT-BPM industry,” said Rahul Jolly, CEO of TP in the Philippines. 

The Asian Technology Excellence Awards celebrates the region’s most outstanding technological innovations and achievements, recognizing organizations that leverage emerging technologies to create business value, enhance customer experiences, and transform industries.

About TP in the Philippines

TP in the Philippines is part of the TP Group, a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group’s local presence allows it to be a force of good in supporting communities, clients, and the environment.

Visit the group at www.tp.com.