TP in the Philippines wins double honors at HIMAP Awards 2025: Makabago Award for Innovation and Pamayanan Award for Community Impact

Manila, January 6, 2025 — TP (ex-Teleperformance) in the Philippines, a leader in digital business services, continues to fortify its presence and position in the Philippines as an innovation and community-impact leader after earning two of the highest distinctions at the HIMAP Awards 2025, held at Shangri-La The Fort, Bonifacio Global City.

The organization received both the Makabago Award for Excellence in Technology and Innovation and the Pamayanan Award for Excellence in Community Development and Outreach Programs, reflecting TP’s unique ability to blend advanced technology with sustained, institutionalized social impact.

TP.AI wins the Makabago Award for transforming healthcare operations

TP’s winning entry, “Amplifying Human Potential: TP.AI’s Human-Centric Approach to Healthcare Transformation,” showcased the company’s next-generation, proprietary AI ecosystem that has redefined operational excellence across its 8,000-strong healthcare workforce.

Powered by over 116 customizable AI services, TP.ai solutions integrates interaction analytics, workflow intelligence, real-time communication enhancement, and sophisticated gamification to deliver:

• 67% reduction in manual supervisor workload
• 20% increase in cases completed per agent
• 12% improvement in First Call Resolution
• 100% quality monitoring coverage in HIPAA-regulated environments
• Over $9.5M in annualized business impact for global healthcare clients 

With TP.AI, TP in the Philippines continues to lead the evolution of digitally powered, human-centric healthcare operations.

TP Healthcare Vertical receives Pamayanan Award for institutionalized social impact

The Pamayanan Award recognized TP’s decade-long commitment to community empowerment led by its Healthcare Vertical through the entry “Leading with the Heart: TP’s Healthcare Vertical Champions Institutionalized Community Impact.”

The vertical’s community programs—integrated directly into client partnerships and senior leadership initiatives—delivered measurable impact:

• 216 volunteers contributing more than 1,080 service hours through Brigada Eskwela
• Hundreds of schoolbags and supplies distributed to underserved students
• Support for 472 marginalized youth through Life Project 4 Youth
• Community outreach events benefiting vulnerable children, families, and chronically ill pediatric patients
• Participation in advocacy efforts including LOV3LABAN Pride March 

TP’s Healthcare Vertical plays a critical role in advancing the company’s purpose-driven agenda and strengthening its institutionalized community service and engagement model. TP leaders representing TP in the Philippines at the HIMAP Awards 2025 include: Alex Reyes, Senior Director of Process Excellence; Geraldine Balinas, Vice President of Operations – Healthcare; Soumen Nag Choudhury, Executive Vice President for Healthcare; Nash Frias, Director of External Relations; and, Marick Miraflor, Vice President of Operations – Healthcare.

Representing TP in the Philippines at the HIMAP Awards 2025 (from left): Alex Reyes, Senior Director of Process Excellence; Geraldine Balinas, Vice President of Operations – Healthcare; Soumen Nag Choudhury, Executive Vice President for Healthcare; Marick Miraflor, Vice President of Operations – Healthcare; Shimy Shimomachi, Manager of Operations; and Nash Frias, Director of External Relations. 

About TP in the Philippines

TP in the Philippines is part of the TP Group, a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group’s local presence allows it to be a force of good in supporting communities, clients, and the environment.

Visit the group at www.tp.com.

Media Contact: 

Jeffrey Johnson 
Jeffrey.Johnson@tp.com