What makes TP in UAE different
Best of both worlds
Global insights and 10+ years of UAE expertise powering smarter, locally aligned business process optimization.
Human-led, AI-enhanced delivery
Leveraging a balanced approach that allows our TP experts to provide fast, reliable solutions while creating memorable, empathetic customer experiences.
40+ years of global vertical expertise
At TP, we work side-by-side with our clients to apply decades of global experience, deep industry expertise, and a culture of continuous innovation.
End-to-end CX solutions
TP orchestrates, integrates, and manages AI-enabled and human-led solutions.
With decades of cross-sector experience, we combine deep industry knowledge, AI-powered tools, and a culture of continuous innovation to unlock measurable business outcome.
Improve sales
Build customer loyalty
Reduce operational cost
Drive process efficiencies
Empowers TP experts with live guidance, smart knowledge access, and adaptive workflows.
Delivers personalized, intelligent, and real-time engagement across voice and digital channels, including language and accent translation and agentic conversations.
Performs fully or semi-autonomous task execution — before, during, and after interactions — enabling scalable CX infrastructure and back office.
Foundation that powers all solutions with high-quality, compliant, multilingual, and context-aware data.
Innovation-Led Operations for Scalable, Sustainable Growth
Agentic AI Solutions & Partnerships
Smart automation, Voice AI, & real-time accent translation solutions in partnership with global & local AI innovators to suit ensuring compliance with data protection laws.
Agentic AI
Your live teams focus on what matters most, while our Agentic AI CX & back-office solutions automate the routine & repetitive tasks. Our solutions are customized to drive operational efficiencies across finance, HR, legal, sales, and more.
- Reduce cost & shorten time-to-value
- Scale seamlessly with enterprise-level integration
- Deliver multilingual support
- Automate end-to-end workflows
24/7 available, multilingual AI agents
TP UAE’s Voice AI agents deliver always-on support across voice channels. Integrated with enterprise systems and fluent in 130+ languages including Arabic, these agents enable human-like conversations, driving customer satisfaction and operational efficiency.
- Hyper-personalized AI agents
- Instant, automated responses
- Scalable support for fluctuating demand
- Data-driven performance insights
- Omni-channel and multi-lingual capabilities
Real-time accent translation for clear, natural conversations
TP UAE’s AI accent softening enhances offshore support by improving clarity and customer understanding. Our solutions preserve the authentic voice of TP experts while eliminating communication friction.
- Locally deployed & compliant with data laws
- Arabic and global language support
- Seamless CX system integration
- Retains authenticity & agent identity
Clients Speak
Reimagining Student Support with AI-Powered Solutions
Explore how one of the UAE’s leading higher education institutions transformed its student experience through intelligent automation. Faced with seasonal spikes in support requests and operational inefficiencies, the organization implemented AI-driven tools to streamline interactions and empower agents. By deploying a Gen AI-powered Knowledge Bot and intelligent chat deflection, they achieved a 12% improvement in First Contact Resolution, 18% digital containment, and a 4% reduction in Average Handle Time—all within just three months. This case study reveals how AI can elevate service delivery in education, reduce operational strain, and enhance student satisfaction.
AI Chatbots Are Transforming Public Sector Service Delivery
Discover how a leading UAE government entity reimagined citizen engagement by deploying an AI-powered chatbot to handle high volumes of service queries. Faced with rising contact abandonment and pressure on live agents, the organization embraced automation to deliver faster, more consistent support across digital and voice channels. In just two months, the chatbot successfully handled 12% of total chats, significantly reducing wait times and improving customer satisfaction by 5%. This case study explores how intelligent automation can drive measurable impact in public services—enhancing accessibility, efficiency, and trust.
Strategically located at the center of innovation and technology
Dubai Internet City, Al Sufouh2, Building number DIC 15, Unit no. 301, Dubai, UAEBe a part of the community in UAE
We are trusted with billions of unique interactions worldwide.
Our team of interaction experts connects the biggest and most respected brands on the planet with their customers, always making sure that each interaction matters.
