Omnichannel CX with
human-AI orchestration
Omnichannel CX with
human-AI orchestration
Hybrid intelligence orchestrating people, AI, and workflows
TP.ai FAB Connect is the orchestration engine behind our AI-powered operations. It coordinates people, AI agents and workflows in real time, ensuring the right resource handles the right task at the right moment. Embedded across front and back office, it drives faster execution, lower cost-to-serve, stronger governance and measurable business impact at scale.
Why is TP.ai FAB Connect different?
- Captures behaviors from top-performing TP experts.
- Continuously improves with human-in-the-loop learning.
- Delivers real-time, contextual support at scale.
- Understands customer intent and next-best action.
- Keeps humans in control where precision matters.
- Drives faster resolution and first-time-right outcomes.
- Full visibility, traceability, and auditability.
- Built-in governance and compliance by design.
- AI handles routine interactions.
- Complex or sensitive cases routed to TP experts.
Human + AI workforce. Seamless performance.
Excellence every time.
How can TP.ai FAB Connect improve your business outcomes?
With a unified hybrid operating model, TP.ai FAB Connect helps clients run operations with greater accuracy, speed, and safety, turning operational complexity into tangible business outcomes.
A unified solution for front and back-office
TP.ai FAB Connect unifies front and back-office operations, enabling AI agents and TP experts to work seamlessly together from first contact to resolution, driving better outcomes and customer satisfaction.
Customer engagement
and revenue growth
• Customer care and experience management
• Sales, upsell, and retention enablement
• Customer onboarding and lifecycle support
Operational efficiency
and process automation
• Technical support and service operations
• Case, workflow, and task management
• Document, data processing, and automation
• Fulfillment and logistics coordination
Financial operations
and risk control
• Collections and receivables management
• Finance, reconciliation, and reporting
• Compliance, governance, and risk management
A unified solution for front and back-office
TP.ai FAB Connect unifies front and back-office operations, enabling AI agents and TP experts to work seamlessly together from first contact to resolution, driving better outcomes and customer satisfaction.
Customer engagement
and revenue growth
• Customer care and experience management
• Sales, upsell, and retention enablement
• Customer onboarding and lifecycle support
Operational efficiency
and process automation
• Technical support and service operations
• Case, workflow, and task management
• Document, data processing, and automation
• Fulfillment and logistics coordination
Financial operations
and risk control
• Collections and receivables management
• Finance, reconciliation, and reporting
• Compliance, governance, and risk management
46% first-contact resolution during peak migration
Sparda-Bank West managed a surge of 150K+ calls during a critical online banking migration. With TP.ai FAB Connect, AI voice agents resolved inquiries at first contact and guided digital onboarding, achieving 46% first-call resolution. The result: scalable automation, uninterrupted service, and secure Human + AI collaboration during peak demand.
TP.ai FAB solutions
A modular AI portfolio built to simplify complexity and deliver measurable business results. TP.ai FAB turns intelligence into execution, driving real-time decisions, consistent performance, and better experiences at scale.
Faster decisions. Stronger performance. Better experiences.
Increase your knowledge
See TP.ai FAB Connect in action.
Schedule a demo today.
