COLLECTION SERVICES

Increase and accelerate payments while lowering costs


Consumer dependence on credit and new lending models have increased delinquency rates. Stringent regulations that vary from region to region also require more effective and complex collection services. Technology is rapidly advancing but it only provides part of the solution.


A TRUSTED PARTNER

Helping brands navigate debt recovery with care & precision

Our highly trained TP debt recovery experts, equipped with advanced tools, can navigate even the most challenging borrower situations with empathy and Emotional Intelligence (EI).

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YEARS
EXPERIENCE
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MANAGED
ANNUALLY
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COLLECTIONS CLIENTS
WORLDWIDE
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DELIVERY
COUNTRIES
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COMPLIMENTARY WHITE PAPER

Harvard Business Review: Modernizing Debt Collection through AI and EI


Debt collection is evolving with higher consumer expectations and empathy-driven engagement. AI and emotional intelligence (EI) are key to creating respectful, human-centric interactions. This Harvard Business Review Analytic Services white paper explores how organizations are reimagining debt recovery to improve repayment rates while building stronger customer relationships and loyalty.

SMARTER COLLECTIONS, BETTER OUTCOMES.

Are you looking for the best possible outcomes?


Benefit from TP’s industry-leading technology and advanced analytics. Rely on our efficient, end-to-end customer-centric solutions to increase your revenue from delinquent payments. Work with collections experts who ensure quality and compliance while managing your collections costs – all under your brand.   

STRATEGIC COLLECTIONS MANAGEMENT

Count on us to meet your challenges


Efficient collections require big-picture thinking and focus on details. Our experts and integrated, coordinated end-to-end process rely on both. They also use advanced analytics to identify your customers who are most likely to pay and make it easy for them.

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We hire great people, then coach and train them to be the best they can be. It takes intellect and empathy for them to meet the different needs of each customer and situation. Not only do they deliver award-winning customer service. They protect your brand too.
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Technology and Al together help improve process accuracy, collections staff performance, and omnichannel support. It also helps to boost revenue with predictive dialing of those most likely to pay.
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Get exponential value with more efficient and successful collections. We use analytics to predict customer sentiment, who has the propensity to pay, and how to best reach them. With performance monitoring and reporting, we learn and leverage best practices for continued success.
TRUSTED PARTNERSHIPS

Get more than collection services. But don’t just take our word for it.

" We are very grateful to have TP as our collections ally. They have stood out for their innovative processes, their added-value services, and their use of technology as a tool for achieving their goals. They have a great team of professionals and a business perspective that has allowed us to have very significant achievements since the beginning of the collections project for Bancolombia in 2020. "
Navient
" Over the past four years, TP has been a great business partner and has consistently met or exceeded all KPIs, especially our QA compliance goals. For the entire duration of our partnership, we have never had a single, major service outage or fraud violation since we transferred collections to TP in mid-2018. The team has been very flexible amidst all the changes and has delivered all expectations. "
CLIENT STORIES

11.2% increase in collections, resulting in $1.8 million debt collected

A leading retail brand saw an opportunity to boost recovery rates and enhance team efficiency by improving how collections were managed. By adopting a more targeted, data-driven approach, the company aimed to prioritize accounts more effectively and unlock greater value from its operations.

Debt Collections case study cover depicting a smiling man holding his cellphone and his credit card
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CLIENT SNAPSHOT

Zenith Greece: Outsourcing collections proved the right solution after influx of new customers


Since 2018, TP has provided debt collection services for Zenith, a leading electric and natural gas provider in Greece. As the company grew, it struggled with overdue accounts and needed to modernize their debt collection strategy. Our customized solutions delivered outstanding results.

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IN BUCKET ASSIGNMENTS FOR ELECTRICITY IN ONE YEAR
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IN BUCKET ASSIGNMENTS FOR NATURAL GAS IN ONE YEAR
CLIENT SNAPSHOT

Zenith Greece: Outsourcing collections proved the right solution after influx of new customers


Since 2018, TP has provided debt collection services for Zenith, a leading electric and natural gas provider in Greece. As the company grew, it struggled with overdue accounts and needed to modernize their debt collection strategy. Our customized solutions delivered outstanding results.

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increase
IN BUCKET ASSIGNMENTS FOR ELECTRICITY IN ONE YEAR
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increase
IN BUCKET ASSIGNMENTS FOR NATURAL GAS IN ONE YEAR
Electric car charging in the backyard of a modern house
PROVEN PARTNERSHIPS, TRUSTED RESULTS.

Count on us for better results

A financial services client

Predictive analytics improve collections and save money

6%

increase in collection

1.3%

increase in customer contacts

A multinational bank

Incentives boost overdue balance collections for a multinational bank

7%

overdue balance in collections

A US-based retail brand

AI helps a retail brand understand customers’ payment styles

30%

increase in collections

13%

in liquidation rate
EXPERT INSIGHTS

Increase your knowledge

Talk to a collections services expert today.