Malaysia is investing RM10 billion annually to build a digitally skilled workforce. Building on this momentum, TP Malaysia enables global brands to reimagine operations through AI-powered Business Process Experience (BPX), bringing innovation into complex processes to deliver lasting competitive advantage.
We deliver BPX at scale across 15 markets in 24+ languages, combining multilingual expertise with digital-first platforms to drive growth for brands.
With 6 sites and 7,200 employees from 31 nationalities, backed by Malaysia Digital status, we bring agility, diversity, and proximity to clients.
We deliver future-ready digital experiences infused with AI, analytics, and cloud — bringing innovation into complex processes for high performance.
Driving growth? We power global platforms with Revenue-as-a-Service (RaaS) — scaling acquisition, onboarding, renewal and retention through multilingual, AI-driven support.
Building global communities? We deliver multilingual moderation, trust and safety, fraud prevention safeguarding users and enabling growth at scale.
Scaling enterprises? We transform finance, HR, procurement, and marketing ops with automation and AI-powered multilingual delivery.
Every transaction matters. We protect KYC, AML and disputes with compliance-ready operations and trusted multilingual expertise.
From booking to boarding, we support travellers in every moment with multilingual care, disruption management and seamless guest services.
We support patients, providers, and insurers with secure, multilingual CX and back-office services, building trust in every interaction.
TP Infinity is our digital consulting and marketing services arm — helping brands scale smarter through campaign management, ad operations, and customer journey re-design. By uniting technology, analytics, and human expertise, Infinity enables organisations to optimise marketing operations, modernise systems, and unlock new growth through innovation.
RaaS Hub powers end-to-end sales outsourcing — from acquisition and onboarding to renewals and retention. Designed for SaaS and technology leaders, it combines multilingual sales talent, AI-driven insights, and automated workflows to accelerate revenue growth. With RaaS, global platforms can expand into new markets with confidence, speed, and measurable impact.
TP Interact is our advanced analytics platform that transforms customer conversations into actionable intelligence. Using machine learning and generative AI, it captures insights from voice and digital channels to fuel smarter decisions, reduced churn, and improved performance. By continuously refining recommendations, Interact drives outcomes that matter to both clients and customers.
AI-Multilingual Hub
Serving 15 markets in 24+ languages, Malaysia combines 31 nationalities, a strong university pipeline, and Malaysia Digital recognition — making it one of Southeast Asia’s most strategic hubs.
Operational Excellence
With award-winning operations, low attrition, and compliance-ready delivery, we provide trusted solutions across industries — from SaaS and fintech to GBS and travel.
Future-ready Experiences
We unite human expertise with AI, analytics, and automation to reimagine processes and create long-term value for global brands.
AI-Multilingual Hub
Serving 15 markets in 24+ languages, Malaysia combines 31 nationalities, a strong university pipeline, and Malaysia Digital recognition — making it one of Southeast Asia’s most strategic hubs.
Operational Excellence
With award-winning operations, low attrition, and compliance-ready delivery, we provide trusted solutions across industries — from SaaS and fintech to GBS and travel.
Future-ready Experiences
We unite human expertise with AI, analytics, and automation to reimagine processes and create long-term value for global brands.
Mr Andy Rangel
CEO TP in Malaysia & Thailand
Expand your reach from Malaysia today.
