Customer Expert - Chat

You’re the Player We’re Missing on This TOP Team!

We’re looking for a Customer Expert - Chat. You’ll be responsible for responding to customer inquiries via chat and providing top-tier support. With your patience, understanding, and proactive approach, you'll turn challenges into positive experiences. If you're passionate about providing excellent customer support, this is your chance to be part of our TOP Team!

Who You Are:

• A careful person who can handle sensitive customer data with the utmost care and confidentiality.
• A great listener who provides excellent customer service by truly listening to every customer’s needs.
• A one-touch wonder who resolves situations on the first contact with a proactive, patient, and understanding approach.
• A knowledge master who stays up to date on our client’s products, services, and promotions.

The TOP Team Is All About:

• Communicating effectively in an international environment with your intermediate to advanced English proficiency.
• Going beyond support with two years of customer service experience.
• Leading with proactivity, taking ownership of your actions, and displaying confidence in your decisions.
• Having a passion for social media and being an expert who’s always there.

Let’s Talk About Benefits:

• Enjoy a schedule of 42 hours weekly that gives you more free time to do what you love.
• Hit your targets with a 15% performance bonus*. Your commitment does pay off!
• Boost your well-being with a complementary health plan.
• Meet awesome people and enjoy the flexibility of working from home with a hybrid model.
• Benefit from a long-term contract because we want you to grow with us.
• Participate in volunteer programs that allow you to support causes you care about while building connections and enhancing your soft skills.
• Get access to an employee fund that always supports you, with opportunities and benefits designed for you.

*Terms and conditions apply.

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!