Tech Support Specialist

You’re the Player We’re Missing on This TOP Team!

We're looking for a Tech Support Specialist. You’ll help users troubleshoot and resolve technical issues, ensuring a seamless experience across platforms. Using your technical support expertise, you'll diagnose problems, provide effective solutions, and guide users through resolutions while maintaining top-tier service standards. You'll track cases, adapt to evolving processes, and hit key targets like response efficiency and customer satisfaction.

Who You Are:

• A go-to expert at diagnosing technical issues, guiding users through solutions, and ensuring that every interaction is smooth, efficient, and stress-free.
• A tech guru who keeps systems running flawlessly! Handle user data precisely, safeguard confidential information like a pro, and stay ahead of evolving tech trends.
• A champion communicator who transforms confusion into clarity! Use empathy, active listening, and problem-solving skills to break down complex issues and provide solutions that really help.
• A multitasking expert who juggles multiple support requests with ease! Adapt to fast-paced environments, prioritize tasks efficiently, and keep response times sharp while maintaining top-notch service.

The TOP Team Is All About:

• Connecting with your intermediate-advanced level in Portuguese and English, allowing for effective communication across diverse contexts.
• Having a great background with 12 months of experience in digital marketing or digital sales, you'll be ready to apply your skills and knowledge in a dynamic environment.
• Leading with proactivity, taking ownership, and displaying confidence in your decisions.

Let’s Talk About Benefits:

• Work smarter, not longer, and benefit from a schedule of 42 hours weekly designed for efficiency so you have more time for what truly matters.
• Hit your goals with a 15% performance bonus*. Your commitment does pay off!
• Benefit from a long-term contract because we want you to grow with us.
• Participate in volunteer programs that allow you to support causes you care about while building connections and enhancing your soft skills.
• Get access to an employee fund that always supports you, with opportunities and benefits designed for you.

       *Terms and conditions apply.

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!