Trilingual Tech Support Specialist

You're the player we're missing on this TOP Team:

As a Trilingual Tech Support Specialist, you’ll help users troubleshoot and resolve technical issues, ensuring a seamless experience across platforms. Using your technical support expertise, you'll diagnose problems, provide effective solutions, and guide users through resolutions, all while maintaining top-tier service standards. You'll track cases, adapt to evolving processes, and hit key targets like response efficiency and customer satisfaction.

Who You Are:

• A Troubleshooting Pro: Be the go-to expert! Diagnose technical issues, guide users through solutions, and ensure every interaction is smooth, efficient, and stress-free.
• Tech-Savvy & Detail-Oriented: Keep systems running flawlessly! Handle user data with precision, safeguard confidential information like a pro, and stay ahead of evolving tech trends.
• A Communication Champion: Turn confusion into clarity! Use empathy, active listening, and problem-solving skills to break down complex issues and provide solutions that truly help.
• A Multitasking Expert: Juggle multiple support requests with ease! Adapt to fast-paced environments, prioritize tasks efficiently, and keep response times sharp while maintaining top-tier service.

The TOP Team Is All About:

• Trilingual Expertise: Language is key! Connect with the world’s best brands using your native Portuguese, intermediate-advanced English, and Spanish proficiency.
• Tech & Sales Dynamo: The perfect mix! Leverage your technical expertise to troubleshoot issues while using your sales experience to recommend solutions that add value and improve user experience.
• Strategic Pros: Stay in front of the game! Tackle every challenge with a can-do attitude and deliver sharp, efficient solutions that make an impact.
• Constant attention: Stay sharp! Get every detail from A to Z and catch everything to stay on top of everything.
• Anticipating Needs: Think ahead, stay ahead! Stay proactive, empathetic, and confident, always ready to meet challenges head-on.

Let’s Talk About Benefits:

• Unlock New Opportunities: Join our team and receive a $4'100.000 hiring bonus, setting the stage for your success and rewarding you for taking your next big step.
• More Time for You: Enjoy a schedule of 40 hours weekly that gives you more free time to do what you love.
• Personalized Rewards: Earn a 30% performance bonus* that reflects your commitment, with a guaranteed payout for the first three months, providing unique opportunities for financial growth and success.
• Seamless Move: Get a national relocation package and housing for a year if you live outside of Bogotá, making your transition smooth and stress-free so you can focus on your new opportunity.
• Wellness First: Stay covered with a prepaid medical plan that ensures you get the care you need, so you can focus on what matters most.
• Guaranteed Stability: Enjoy a long-term contract because we want you to grow with us.
• Make a Difference: Participate in volunteer programs that allow you to support causes you care about while building connections and boosting your skills.
• Exclusive Benefits: Get access to an employee fund that supports you at all times, with opportunities and benefits designed for you.

*Terms and conditions apply.

This is what sets us apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!