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Connecting with China’s growth
China’s digital economy, projected to reach US$2.5 trillion by 2030, is powered by over 1 billion digital users and strong government support for innovation. At TP in China, we harness this rapid growth and vast consumer base through deep market insight, trusted digital solutions, and scalable operations that help global brands capture opportunity and empower Chinese brands to expand worldwide.
We help global and Chinese brands expand across borders with local insight, global scale, and trusted digital expertise.
With 17 sites and 10,000 plus employees in China’s key innovation and commerce hubs, we connect brands to the country’s fastest-growing digital and consumer ecosystems.
Over 120 of the world’s leading brands rely on TP in China. We tailor CX and digital solutions that help global brands adapt locally and Chinese brands expand globally.
We turn our strength into yours across every industry we serve.
We support tech platforms across the full customer lifecycle, from scaling acquisition with Revenue-as-a-Service (RaaS) to renewal and retention through multilingual CX and back-office operations.
Building global communities? We deliver multilingual player support, trust and safety, community moderation, and player engagement for the leading gaming and streaming platforms.
We support China’s leading e-commerce and retail brands with multilingual CX, sales and order management, and content moderation to build trust and enable cross-border growth.
We power next-gen mobility with connected CX and after-sales support, from charging assistance to recall management to build brand loyalty.
Enhancing customer experience? We help tech and device brands deliver post-sale support, setup assistance, product registration, warranty management, and technical troubleshooting to boost satisfaction and retention.
We support lifestyle and outdoor brands with multilingual customer care, online sales and e-commerce support, and community engagement that drive repeat business.
Marketing & digital consultancy to accelerate transformation
TP Infinity turns consumer insights into business advantage through data-driven strategy and technology. By bringing together consumer strategy, insights and analytics, and Cloud technology, we help brands connect, engage and grow at every stage of the customer journey.
Personalized customer care across every touchpoint
TP China provides comprehensive Care Services across every major customer touchpoint in China. By combining human support with advanced digital solutions, we deliver fast, seamless, and personalized experiences tailored for China’s consumers. With deep experience across e-commerce, technology, travel, and automotive, TP China brings strong local expertise to help brands scale and navigate China’s dynamic consumer environment.
AI-powered, scalable, human-centric solutions
TP.ai FAB is TP’s AI orchestration platform that helps brands scale customer experience with speed and accuracy. It combines agentic AI, human expertise, and intelligent workflows to streamline interactions across channels, while keeping the human touch where it matters.
Flexible across human, hybrid, or autonomous delivery models, TP.ai FAB improves efficiency and drives measurable business outcomes.
We combine global standards with local strength to help brands thrive.
Five-Star CX award
Recognized by the China Association of Communication Enterprises as the only non–state-owned provider honored for operational excellence and business integrity.
Trust, Compliance & Data Security
We operate to global standards and comply with China’s local regulations, ensuring data sovereignty, risk control, and full regulatory transparency to build trust at every step.
Total China Coverage
Nationwide presence with 17 sites across 13 cities, from Tier 1 Cities such as Beijing and Shanghai, to emerging urban centers, delivering scale and local expertise.
From strategy to delivery, we’ve been driving brand success in China.
China’s market is defined not only by its scale, but by its speed and innovation. As Chinese brands go global and international brands deepen their roots here, new opportunities continue to emerge. At TP in China, we help you capture this momentum and turn ambition into sustainable growth for your business.
Mr Joseph Wai
Executive Chairman and CEO of TP in China
Partner with us to turn opportunity into growth.
