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TP in India
A designated Center of Excellence (CoE) for Digital CX Services, Back-office, and Transformation Solutions offering distinct advantages. Built for Scale, TP in India can support you in managing seasonal spikes, accessing talent with experience & technology built on years of domain expertise.
Purpose-built for airlines, hospitality, travel, and logistics.
Your customers expect instant, personalized service across every touchpoint. Traditional outsourcing can't keep pace. Our AI-led CX transformation solutions combine intelligent automation with strategic human expertise to deliver exceptional experiences & reduced operational costs.
Challenges you're facing
Customer expectations have fundamentally changed. Today's flyers, travelers and shippers demand experiences, not just transactions. There's ever increasing pressure to optimize cost, optimize processes, and build long-term growth.
+Drive long-term, sustainable growth
Open new revenue streams, identify opportunities to upsell, cross-sell seamlessly & without friction across customer touchpoints.
+Reduce operational cost
Identify opportunities for process optimization & automation and reduce cost without impacting customer experience.
+Build customer loyalty
Break siloed systems and drive insights that build those wow moments & loyalty.
+Automation that drives delight, not dissonance
Move away from manual processes, disjointed data systems, and implement AI that automates with empthy.
AI-first CX transformation
We've reimagined customer service from the ground up for the age of agentic AI. Our platform doesn't just automate repetitive tasks—it orchestrates intelligent agents that understand context, learn from every interaction, and collaborate seamlessly.
Smart automation
Your live teams focus on what matters most, while our Agentic AI CX & back-office solutions automate the routine & repetitive tasks. Our solutions are customized to drive operational efficiencies across Airlines, Hotels, Travel firms, logistics companies, car rental services, cruises, and more.
- Reduce cost & shorten time-to-value
- Scale seamlessly with enterprise-level integration
- Deliver multilingual support
- Automate end-to-end workflows
Technology solutions
Automation solutions built on decades of industry & domain expertise, offering Front, mid-office, back-office integration with all major GDS, NDC, LCC, aggregators, and multiple client systems. Tailored for Airlines, Hospitality, OTA, Car Rentals, and Cruise companies.
- Omni channel customer interaction management
- Automated GDS queue read and PNR processing
- End-to-end F&A
- Global Profiling System
- Predictive analytics suite
- Faster deployment
AI agents, built for India
TP's AI agents deliver always-on support across channels. Built on domain expertise, integrated with enterprise systems and fluent in 130+ languages including Indian dialects & Hinglish, these agents enable human-like conversations, driving customer satisfaction and operational efficiency.
Data & analytics
Let your data drive meaningful business outcomes for you. TP.ai data services with human-in-the-loop validation, regulatory compliance, and multilingual expertise can transform raw data into trusted intelligence that powers your AI strategy at scale.
- Data Annotation
- Data Management & Engineering
- Data Analytics
Cloud campus
As early cloud technology adopters, TP India delivers seamless 'Anytime Anywhere' services with zero disruption through Cloud Campus Hubs that empower remote teams to provide exceptional customer experience and back-office support.
Our award-winning Cloud Campus model offers digital hiring, onboarding, training, and employee management, giving clients access to home-based experts backed by top-tier security & cloud infrastructure.
Our digital innovations are transforming travel & hospitality operations worldwide.
Hospitality & Travel Industry category
Recognized for driving digital transformation
Innovation in Customer Service Management
TP + CWT partnership excellence
Strategic Partnership Recognition
TP + easyJet collaboration
Our approach to solution deployment
Identify high-friction moments across the customer lifecycle
Quantify impact of solving each pain point on NPS, retention, and lifetime value
Deploy agentic AI where it delivers maximum ROI
Optimize when AI handles vs. when specialists engage
Real-time performance tuning based on outcomes
A robust worldwide footprint, supporting clients throughout the travel, hospitality, and logistics industry
Leading brands trust TP to meet today's demands and tomorrow's challenges
Unlock true business value with TP India’s tailored solutions and expertise
Airlines
Travel Agencies
Hotels & Homestays
Ride Share & Rentals
Cruise Lines
Logistics & Transportation
Enhance traveler experience & loyalty through omni-channel interactions across customer lifecycle.
Boost customer satisfaction and build lasting loyalty with IROPS & Disruption Management services.
Guarantee your travelers' digital protection by eliminating fraud risks while upholding superior service standards, sustainable practices, and comprehensive data security.
Harness advanced data analytics and predictive intelligence to present targeted offers to the right audience at exactly the right time.
Insights
Latest case studies and thought leadership
We are trusted with billions of unique interactions worldwide.
TP in India is the designated Center of Excellence for Back-Office Outsourcing Services and Transformation Solutions for seamless Customer Engagement powered by Robotics, Artificial Intelligence and Advanced Analytics.
