Training Team Lead

You’re the Player We’re Missing on This TOP Team!

We’re looking for a strategic and inspiring Training Team Lead to drive the continuous improvement and alignment of our training and quality processes. In this role, you’ll manage both functions with excellence, ensuring operational consistency, performance development, and KPI success across the board. If you’re passionate about people, performance, and processes, this is your opportunity to lead with impact.

What You’ll Be Doing:

• Lead, mentor, and manage the training and quality team based on company standards and performance indicators.
• Coordinate closely with support areas and operations to address requests effectively while building collaborative partnerships.
• Ensure accurate implementation and continuous improvement of training and quality practices aligned with operational goals.
• Support operational leadership in analyzing service processes and driving corrective strategies based on key findings.
• Develop action plans that enhance performance and skill-building using innovative methodologies and learning tools.
• Maintain precise documentation and reporting to track results, capture improvements, and inform stakeholders.
• Ensure compliance with corporate information security standards and promote responsible data handling across functions.

What You Bring:

• High school diploma required; technologist certification or 8 active semesters of a professional degree preferred.
• At least 1 year of experience in training, quality, operations, or process improvement within the industry.
• Proven ability to lead cross-functional teams and foster a learning culture focused on performance and accountability.
• Strong understanding of quality assurance metrics, corporate learning frameworks, and training strategy execution.
• Proficiency in digital learning platforms, performance tracking tools, and standard office technology.
• Excellent emotional intelligence, communication, and problem-solving skills to lead through complexity and change.

Let’s Talk About Benefits:

• Thrive in a Tech-driven Culture: Join a team that values innovation, security, and collaboration.
• Stay Sharp: Collaborate with multidisciplinary teams and explore digital-first solutions to complex challenges.
• Feel Valued: Enjoy exclusive employee appreciation perks that celebrate your contribution every step of the way.
• Keep Growing: Access world-class learning & development programs designed to sharpen your skills and boost your potential.
• Advance Your Path: Unlock real opportunities for career growth in a future-ready, international environment.

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!