Collections Expert - Barranquilla

You're the Player We're Missing on This TOP Team!

As a Collections Expert, you will build professional and empathetic relationships with customers to resolve outstanding balances and negotiate repayment plans. You will provide excellent service through active listening, patience, and persuasive communication. You must handle sensitive customer information with discretion and adhere to regulatory standards to support the financial well-being of both the company and the customer.

Who You Are:

• A trusted expert who can help customers resolve outstanding balances, guide them through repayment options, and make every interaction smooth and efficient.
• A protector everyone can trust to handle financial data with precision, maintain confidentiality as a superpower, and stay on top of compliance standards.
• A master of persuasion who can turn "no" into "let's find a way." Use your empathy, active listening, and negotiation skills to create repayment plans that work for both the customer and the company.

The TOP Team Is All About:

• Connecting with the world’s best brands using your intermediate-advanced English and Spanish proficiency.
• Staying in front of the game! Tackling every challenge with a can-do attitude and delivering sharp, efficient solutions that make an impact.
• Getting every detail from A to Z and catching everything to stay on top of everything.
• Thinking ahead, staying ahead! Staying proactive, empathetic, and confident, always ready to meet challenges head-on.

Let’s Talk About Benefits:

• Enjoy a $2'650.000 monthly base salary.
• Join our team and receive a $1'500.000 hiring bonus*, plus a $1’000.000 perfect attendance bonus*, setting the stage for your success and rewarding you for taking your next big step.
• Work smarter, not for longer, with a 42-hour workweek that focuses on efficiency so you can spend time on what matters most.
• Enjoy two days off, giving you the balance you need to recharge and thrive.
• Earn up to 15% in performance bonuses* that reflect your commitment and provide unique opportunities for financial growth and success.
• Enjoy a long-term contract because we want you to grow with us.
• Participate in volunteer programs that allow you to support causes you care about while building connections and boosting your skills.
• Get access to an employee fund that supports you at all times, with opportunities and benefits designed for you.

      *Terms and conditions apply

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!