Collections Expert - Barranquilla

You're the player we're missing on this TOP Team!

As a Collections Expert, you will build professional and empathetic relationships with customers to resolve outstanding balances and negotiate repayment plans. Providing excellent service requires active listening, patience, and persuasive communication. You must handle sensitive customer information with discretion and adhere to regulatory standards to support the financial well-being of both the company and the customer.

Who You Are:

• A Solutions Extraordinaire: Be the trusted expert! Help customers resolve outstanding balances, guide them through repayment options, and make every interaction smooth and efficient.
• Detail-Oriented: Protect their trust like a pro! Handle financial data with precision, maintain confidentiality as your superpower, and stay updated on compliance standards.
• A Persuasion Master: Turn "no" into "let’s find a way." Use empathy, active listening, and negotiation skills to create repayment plans that work for both the customer and the company.

The TOP Team Is All About:

• Bilingual Expertise: Language is key! Connect with the world’s best brands using your intermediate-advanced English and Spanish proficiency.
• Strategic Pros: Stay in front of the game! Tackle every challenge with a can-do attitude and deliver sharp, efficient solutions that make an impact.
• Constant attention: Stay sharp! Get every detail from A to Z and catch everything to stay on top of everything.
• Anticipating Needs: Think ahead, stay ahead! Stay proactive, empathetic, and confident, always ready to meet challenges head-on.

Let’s Talk About Benefits:

• Unlock New Opportunities: Join our team and receive a $1'500.000 Hiring Bonus, plus a $1’000.000 Perfect Attendance Bonus, setting the stage for your success and rewarding you for taking your next big step.
• Work Smarter, Not for Longer: A 42-hour work week that focuses on efficiency so you can spend time on what matters most.
• Balance is Key: Enjoy two days off, giving you the balance you need to recharge and thrive.
• Personalized Rewards: Earn up to 15% in performance Bonuses that reflect your commitment and provide unique opportunities for financial growth and success.
• Guaranteed Stability: Enjoy a long-term contract because we want you to grow with us.
• Make a Difference: Participate in volunteer programs that allow you to support causes you care about while building connections and boosting your skills.
• Exclusive Benefits: Access to an employee fund that supports you at all times, with opportunities and benefits designed for you.

This is what sets us apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!