The roleManage customer interactions via multiple channels, including voice
Provide an optimum level of service with the aim of achieving the best resolution for the customer
Advise customers on the best approach based on their needs and requests
Essential Requirements:
- Good level of German & English language
- Customer experience mindset with demonstrated empathy
This is a work from office position in Brasov.
About TPTP is the global leader in outsourced omnichannel customer experience management. TP is one of the largest employers in Romania, with over 3500 happy employees.
📢 Don’t miss your chance! Apply now and start your career with us in just 48 hours!