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We’re updating our site’s design and content to make your experience even better. Everything you need is still current—thanks for your patience as we roll out exciting improvements!
CANADIAN EXPERTISE, GLOBAL STRENGTH
In Canada, TP’s local leadership team delivers innovative customer experience (CX) solutions that are tailored to the local market and powered by global best practices,
With omnichannel expertise, multilingual support, and vertical market focus, our delivery centres across Canada and worldwide help the most recognized brands create seamless, human-centred customer experiences. Our strength lies not just in service delivery, but in helping organizations transform through advanced analytics, transformation consulting, and AI-powered digital CX solutions.
As a people-first organization with one of the industry’s lowest turnover rates, our focus on people enables us to build lasting partnerships with employees, clients, and communities alike. Our dedicated Canadian leadership team combines world-class expertise with a collaborative, flexible approach supporting diverse industries, ensuring our clients can scale with confidence.
DRIVING TRANSFORMATION FROM TORONTO
Building on our existing locations in Montreal, Waterloo and Midtown Toronto, and supported by our Cloud Campus model that allows us to operate across Canada, our commitment to innovation is reflected in our newest hub at The Well in Downtown Toronto. From this modern, collaborative space—a TP hub in North America for its Revenue-as-a-Service (RaaS) offering—TP Canada is delivering predictable, scalable, and intelligent revenue growth for the worlds most recognized brands.
Through our RaaS offering, our clients gain scalable outsourced sales solutions, advanced AI and CRM integrations, and access to a global multilingual talent pool. Combined with our broader CX and transformation services, this creates a powerful growth engine that drives efficiency, resilience, and long-term success.
Our mission is simple: to deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways while helping Canadian businesses transform for the future.
Orchestrated Solutions Powered by Human Expertise
TP orchestrates, integrates, and manages AI-enabled and human-led solutions, leveraging a balanced approach that allows our TP experts to provide fast, reliable solutions while creating memorable, empathetic customer experiences.
We partner with the world’s best brands to turn their business challenges into opportunities.
At TP, we work side-by-side with our clients to apply decades of global experience, deep industry expertise, and a culture of continuous innovation.
TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.
TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.
Together, we achieve better results
Create a distinct business advantage by combining AI-powered process efficiencies with human connections to fuel long-lasting customer loyalty.
Powered by
EMOTIONAL INTELLIGENCE
to build retention, loyalty, and advocacy.
Enabled by
ARTIFICIAL INTELLIGENCE
For operational agility, data-driven insights, and efficiencies at scale.
Predictive accuracy
Improved customer satisfaction and loyalty
Data analytics and actionable insights
Continuous innovation and creative solutions
Increased sales conversions and deal size
Process and cost optimization
A culture of commitment
Elevated organizational culture
If a business operates across multiple dimensions, the solution to transform it should as well.
Our unique, four-dimensional approach creates a competitive advantage for our clients and boosts overall business results.
Accelerate success by applying our proven best practices, extensive industry knowledge, and a culture of continuous innovation
Serving over 1,5K clients across dozens of verticals with decades of experience, we're prepared to be your trusted partner for faster, smarter solutions from strategy to implementation.
Millions of unique interactions worldwide are entrusted to us.
Our team of interaction experts connect the world’s most important and respected brands with their consumers, always ensuring that every interaction matters.
