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Introducing TP on the record videocast
‘On the Record’ is a videocast series by TP in India that brings you stimulating conversations on how AI, analytics, automation, digital transformation, CX innovation, and other evolving technologies are reshaping modern enterprises—end-to-end, from strategy to execution.
In Season 1, we explore the perspectives of women leaders at the forefront of this AI-led transformation, sharing unfiltered insights on what it truly takes to drive competitive advantage in a digital-first world.
From architecting AI-led transformation strategies and reimagining customer experiences at scale, to building operational agility and unlocking intelligence powered through data—discover the mindset shifts, decisions, and capabilities that define tomorrow's enterprise.
AI + EI: The Human Edge in CX
What transforms customer experience: smarter technology or more emotionally intelligent people?
Episode 7 of On the Record answers it.
In the season finale, Palash Dixit (VP – Marketing, India) talks with Dishika Tandon (VP – IT Projects and Service Support, TP India; TP Women Board Member; Certified Brain Profile Assessment Expert) about why AI alone isn't the finish line — the edge belongs to organisations that pair AI with emotionally intelligent people, trained and measured with intent.
Emotions as data. Empathy at scale. Less cognitive overload. More trust. That's human-centred AI in practice.
Season 1: a wrap. Season 2: on its way — same real talk, more real impact.
Season 1 episodes: Where strategy meets execution
Insightful dialogues with women leaders who are driving business transformation, day to day.
Beyond the series: Expert perspectives
Strategic insights from TP leaders on emerging business challenges, AI, strategy, and digital innovation.
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