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Introducing TP on the record videocast
‘On the Record’ is a videocast series by TP in India that brings you stimulating conversations on how AI, analytics, automation, digital transformation, CX innovation, and other evolving technologies are reshaping modern enterprises—end-to-end, from strategy to execution.
In Season 1, we explore the perspectives of women leaders at the forefront of this AI-led transformation, sharing unfiltered insights on what it truly takes to drive competitive advantage in a digital-first world.
From architecting AI-led transformation strategies and reimagining customer experiences at scale, to building operational agility and unlocking intelligence powered through data—discover the mindset shifts, decisions, and capabilities that define tomorrow's enterprise.
Modern CX: Beyond automation to intelligent orchestration
Most AI transformations don't fail because the technology doesn't work. They fail because the conversation started with the tool — not the problem.
In Episode 5 of 'On the Record', Jyotsana Bhandari (Senior Director, Business Development) and Palash Dixit (VP – Marketing, India) discuss what's really happening in the boardrooms of the world's leading brands when it comes to CX — and why ambition alone isn't enough.
From fragmented journeys and data silos to operationalizing AI at enterprise scale, this conversation explores the realities shaping the future of CX.
Season 1 episodes: Where strategy meets execution
Insightful dialogues with women leaders who are driving business transformation, day to day.
Beyond the series: Expert perspectives
Strategic insights from TP leaders on emerging business challenges, AI, strategy, and digital innovation.
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