TP Malaysia Named Outstanding Partner at Singapore Airlines' CEO Service Excellence Awards 2026

TP’s Penang team recognized for delivering exceptional customer support across Singapore Airlines’ APAC network 

Kuala Lumpur, 1 September 2026 – TP in Malaysia, a global leader in digital business services, today announced that its Malaysia team has won the Outstanding Partner award at Singapore Airlines' CEO Service Excellence Awards 2026, presented on 28 August 2026 at The Singapore EDITION.  

The award recognizes the TP team supporting Singapore Airlines customers across 12 APAC markets, representing 63% of SIA’s APAC markets.  The team also achieved a KSAT score of 10, reflecting the consistency and quality of service delivered to customers across the region. These results demonstrate the team’s strong understanding of the Singapore Airlines brand, its customers and expected service standards.  

“This recognition reflects the commitment of our Penang team to meeting the high standards of service that Singapore Airlines customers expect,” said Andy Rangel, Chief Executive Officer, TP Malaysia and Thailand. “Supporting customers across diverse markets and languages requires skilled people, operational discipline and a deep understanding of the customer journey. We are proud of what the team has achieved and look forward to strengthening our partnership further.”

“Our people are at the heart of this achievement,” said Divya Dutta, Chief Operating Officer, TP Malaysia. “I’m incredibly proud of Prabitha Praymachandran, who leads our Travel & Hospitality operations in Malaysia, and the entire Penang team for the care, professionalism and dedication they bring to supporting Singapore Airlines customers.”

Looking ahead, TP will continue to partner with Singapore Airlines to deliver high-quality support for SIA customers and invest in its people, processes and technology as the partnership evolves. 

About TP in Malaysia 

TP in Malaysia is part of the TP Group, a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including high-value digital transformation services, collections and operations consulting. It also offers a range of specialized services such as interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group’s local presence allows it to be a force of good in supporting communities, clients, and the environment. 

For more information: www.tp.com.