TP Malaysia Named Outstanding Partner at Singapore Airlines' CEO Service Excellence Awards 2026

TP's  Penang team recognized for supporting Singapore Airlines passengers across multiple markets and languages 

Kuala Lumpur, 1 September 2026 – TP in Malaysia, a global leader in digital business services, today announced that its Malaysia team has won the Outstanding Partner award at Singapore Airlines' CEO Service Excellence Awards 2026. The award was presented on 28 August 2026 at the Singapore EDITION.The award recognizes the TP team supporting Singapore Airlines customers across 12 APAC markets, representing 63% of SIA’s APAC markets. The team also achieved a KSAT score of 10, reflecting the consistency and quality of service delivered to passengers across the region. These results reflect the dedication of the people behind the operation, whose understanding of the brand, its customers, and expected service standards enables them to deliver a consistently strong customer experience every day. “This recognition reflects the commitment of our Penang team to delivering the high standards of service that Singapore Airlines passengers expect,” said Andy Rangel, Chief Executive Officer, TP Malaysia and Thailand. “Supporting customers across markets and languages requires a strong combination of skilled people, operational discipline and a deep understanding of the customer journey. We are proud of what the team has achieved and look forward to continuing to strengthen our partnership with Singapore Airlines.”

“This recognition belongs to the entire TP Penang team supporting Singapore Airlines,” said Divya Dutta, Chief Operating Officer, TP Malaysia. “Their dedication, consistency and commitment to customer care are reflected in the experience they deliver every day. I’m incredibly proud of Prabitha Praymachandran and the team for earning this recognition.” 

Looking ahead, TP will continue to partner with Singapore Airlines to deliver consistent, high-quality support for SIA customers, and will keep investing in its people, processes and technology as the partnership develops.

About TP in Malaysia 

TP in Malaysia is part of the TP Group, a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including high-value digital transformation services, collections and operations consulting. It also offers a range of specialized services such as interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group’s local presence allows it to be a force of good in supporting communities, clients, and the environment. 

For more information: www.tp.com.