You are viewing Singapore’s website
Your partner for next-gen, AI-powered business process excellence.
Your partner for next-gen, AI-powered business process excellence
Discover how TP helps global and local brands turn regional insight, multilingual expertise, and AI-driven solutions into scalable growth.
Discover how TP helps global and local brands turn regional insight, multilingual expertise, and AI-driven solutions into scalable growth.
The strategic heart of TP in Asia Pacific
Singapore is TP’s Asia Pacific regional leadership hub, overseeing regional strategy, AI innovation, and CX and digital operations across key markets. From here, global direction aligns with local execution to ensure consistency, agility and impact across the region.
TP’s Asia Pacific leadership team operates from Singapore, guiding regional strategy, performance, and innovation across industries and markets. As a regional centre of excellence, Singapore plays a central role in setting operational standards and accelerating best-practice adoption across APAC.
TP is an award-winning global organisation with strong government recognition, regulatory approvals, and pro-business accreditations across Asia Pacific. This regional credibility enables TP to support clients operating in regulated, high-growth, and complex markets with confidence.
Anchored in Singapore, TP connects global expertise with regional delivery capabilities. Clients benefit from shared insights, integrated services, and proven operating models that enable faster scaling and consistent performance across Asia Pacific.
Why leading brands choose TP in Asia Pacific
Tap into a diverse, multilingual workforce skilled in CX, digital operations, and emerging technologies.
Enabling growth through three multilingual hubs that deliver consistent service quality and scalable support across Asia Pacific.
Serve customers across Asia with teams fluent in major regional languages and attuned to local nuance.
Achieve competitive operating costs without compromising service standards or delivery excellence.
Harness advanced technology ecosystems and government-backed innovation clusters to transform operations.
From helping Asian brands expand overseas to guiding global brands entering Asia, TP provides the cultural insight and operational expertise needed to scale across borders.
TP works with global and local brands to deepen customer engagement and accelerate growth across the region
A connected network across Asia Pacific
With operations spanning major markets in the Far East and fast-growing hubs within ASEAN, TP provides the regional reach and integration that enable brands to scale efficiently.
TP in China operates 17 sites offering scalable, tech-enabled CX and business solutions. It supports brands expanding into Asia’s largest and fastest-growing market with strong digital and operational capability.
TP in Indonesia operates 6 sites and supports global brands with cost-efficient, high-volume CX and digital operations. As a multilingual hub, it delivers scalable service aligned with global standards.
TP in Japan operates two sites anchored in Tokyo, delivering bilingual CX expertise and AI-enabled workflows that combine human insight and automation for operational excellence at scale.
TP in Malaysia operates 6 sites and serves as a multilingual hub for global brands. With cloud-enabled capabilities and diverse language talent, it delivers high-value business services and operational efficiency across Asia Pacific.
TP in Korea operates from Seoul and blends cultural insight with digital capability to deliver scalable CX and digital operations for global and local brands.
TP in Thailand operates from Bangkok and delivers CX and digital operations supported by Thailand’s strong service culture. It provides scalable, reliable support for brands expanding across Asia.
A connected network across Asia Pacific
With operations spanning major markets in the Far East and fast-growing hubs within ASEAN, TP provides the regional reach and integration that enable brands to scale efficiently.
TP in China operates 17 sites offering scalable, tech-enabled CX and business solutions. It supports brands expanding into Asia’s largest and fastest-growing market with strong digital and operational capability.
TP in Indonesia operates 6 sites and supports global brands with cost-efficient, high-volume CX and digital operations. As a multilingual hub, it delivers scalable service aligned with global standards.
TP in Japan operates two sites anchored in Tokyo, delivering bilingual CX expertise and AI-enabled workflows that combine human insight and automation for operational excellence at scale.
TP in Malaysia operates 6 sites and serves as a multilingual hub for global brands. With cloud-enabled capabilities and diverse language talent, it delivers high-value business services and operational efficiency across Asia Pacific.
TP in Korea operates from Seoul and blends cultural insight with digital capability to deliver scalable CX and digital operations for global and local brands.
TP in Thailand operates from
Bangkok and delivers CX and digital operations supported by Thailand’s strong service culture. It provides scalable, reliable support for brands expanding across Asia.
Meet the leaders driving TP’s growth in Asia Pacific
David Rizzo
President & CEO, APAC
BIOGRAPHY
David Rizzo is President and CEO for the Asia-Pacific region at TP, responsible for regional leadership, service delivery, and business strategy across key markets including China, Japan, Indonesia, Singapore, and Malaysia. With over 25 years at TP, he has played a key role in establishing the company as a leading AI-enabled customer experience partner. His strengths include regional leadership, operational excellence, and building high-performing teams.
Assaf Tarnopolsky
Chief Business Development and Customer Officer, APAC
BIOGRAPHY
Assaf Tarnopolsky leads business development and customer growth for TP in Asia Pacific, driving regional expansion, revenue growth, and long-term client partnerships across established and frontier markets. With over 20 years of international leadership experience across the US, Europe, Latin America, and Asia, including serving as a two-time CEO, he specializes in scaling high-growth, tech-enabled businesses. His strengths include strategic growth leadership and market expansion.
Matthieu Duriez
Chief Financial Officer, APAC
BIOGRAPHY
Matthieu Duriez serves as Chief Financial Officer for TP in Asia Pacific, overseeing the region’s finance strategy, governance, performance management, and capital allocation across multiple markets. With nearly 20 years of experience in finance, audit, and corporate control, including senior roles at TP and earlier at EY, he brings deep expertise in financial governance, capital discipline, and supporting scalable regional growth.
Jonathan Phang
Chief Information Officer and Chief Technology Officer, APAC
BIOGRAPHY
Jonathan Phang is CIO and CTO for TP in Asia Pacific, leading regional IT and technology strategy across digital transformation, infrastructure modernization, and enterprise systems. With over 20 years of IT leadership experience, he has led large-scale transformation programs and complex technology migrations across the region, delivering secure, resilient platforms that support business growth and operational excellence.
Gan Fong Hui
Chief People Officer, APAC
BIOGRAPHY
As Chief People Officer for TP in Asia Pacific, Gan Fong Hui leads the region’s people and talent agenda, overseeing organizational development, leadership capability, workforce planning, and employee experience. With over 20 years of HR leadership experience across multinational, government, and government-linked organizations, she brings deep expertise in talent development, organizational transformation, and aligning people strategy with business priorities.
Anubha Upadhyay
SVP, APAC GTM | Head of Marketing, SDR & Revenue-as-a-Service (RaaS)
BIOGRAPHY
Anubha leads go-to-market strategy across APAC at TP, overseeing regional marketing, sales development, and Revenue-as-a-Service initiatives. With over 15 years of experience in global technology and growth marketing, including 11 years at Google leading APAC growth programs, she brings deep expertise in scaling sales-driven solutions, accelerating pipeline growth, and building high-performing teams across diverse markets.
Andy Rangel
CEO TP in Malaysia & Thailand
BIOGRAPHY
Andy Rangel is Chief Executive Officer for Malaysia and Thailand at TP, leading business strategy, operations, and client relationships across both markets. With over 20 years of experience in the BPO and customer experience industry across North America, Latin America, and APAC, he brings deep expertise in large-scale, multilingual operations, digital transformation, and building trusted client partnerships that drive sustained performance and growth.
Michael Wullur
CEO TP in Indonesia
BIOGRAPHY
Michael is Chief Executive Officer of TP in Indonesia, leading overall business strategy, operations, and growth across one of the region’s most dynamic markets. With more than 23 years of experience across customer experience, operations, banking, telecommunications, and contact center management, he brings deep expertise in driving transformation, improving performance, and building high-performing teams that deliver tangible business outcomes.
Joseph Wai
CEO TP in China
BIOGRAPHY
Joseph Wai is Chief Executive Officer for TP in China, leading overall business strategy, operations, and client partnerships across one of the company’s most strategically important markets. With over two decades of experience in customer experience, operations, and general management in Asia, including deep, hands-on leadership in China, he brings strong expertise in technology-enabled transformation, scaling operations in complex markets, and integrating digital and automation capabilities into service delivery.
Jae Hyun Kim
CEO TP in Japan & South Korea
BIOGRAPHY
Jae Hyun Kim is Chief Executive Officer for Japan and Korea at TP. With close to three decades of experience across technology services, client operations, and business leadership, including over 20 years at Infosys Japan, he brings deep market knowledge and strong client leadership. He leads overall business performance and operations across both markets, supporting clients through digital transformation and technology-enabled service delivery to drive sustainable growth.
Divya Dutta
Chief Operating Officer TP in Malaysia
BIOGRAPHY
Divya Dutta is Chief Operating Officer for TP in Malaysia, overseeing day-to-day operations, service delivery, and operational performance across multiple accounts and industries. With over 20 years of experience in operations and service delivery across Asia, he brings strong expertise in operational leadership, process optimization, and leading complex transformation initiatives, while strengthening Malaysia’s role as a key regional multilingual delivery hub.
Himanshu Rathore
Chief Operating Officer TP in Thailand
BIOGRAPHY
Himanshu is Chief Operating Officer for TP in Thailand, overseeing operations and service delivery with a focus on scaling performance, operational excellence, and client outcomes. With close to two decades of experience across technology, BPO, and digital services, he brings strong expertise in large-scale service delivery, operational transformation, and supporting sustained market growth.
Recognized for industry excellence
FAQ: Why Partner with TP in Asia Pacific
Leading global brands choose TP in Asia Pacific for its ability to combine regional scale, local market expertise, and AI-enabled CX outsourcing. TP helps enterprises optimize total cost of ownership through strong governance, multilingual delivery, and consistent performance across complex and regulated markets—supporting sustainable growth and long-term operational impact across the region.
TP supports large-scale, high-value operations through regional delivery hubs, standardized operating models, and AI-powered performance management. Coordinated from Singapore, TP enables faster deployment, digital optimization, and real-time operational visibility—ensuring stable, scalable execution across multiple Asia Pacific markets.
Beyond cost efficiency, businesses should look for an outsourcing partner with regional governance, digital and AI capabilities, regulatory experience, and proven execution at scale. TP brings together CX outsourcing, analytics, and strategic oversight to help enterprises modernize operations and deliver measurable business outcomes across Asia Pacific.
TP delivers a comprehensive range of outsourcing capabilities across Asia Pacific, including CX outsourcing, digital operations, trust and safety, back-office processing, revenue-as-a-service and multilingual support. These services are delivered through integrated regional hubs and local teams, enabling enterprises to scale efficiently while maintaining governance, quality, and compliance across diverse markets.
TP applies AI and automation in CX operations to enable intelligent routing, real-time personalization, faster issue resolution, and always-on customer engagement across digital and voice channels. These AI capabilities augment human expertise, improving efficiency, consistency, and customer satisfaction at enterprise scale across Asia Pacific.
TP approaches responsible AI adoption with a human-in-the-loop framework, focusing on scalability, data quality, transparency, and regulatory compliance. AI solutions are designed to integrate seamlessly with existing workflows while safeguarding customer trust, operational integrity, and long-term value across Asia Pacific operations.
Let’s shape your Asia Pacific strategy together.
Our team of interaction experts connects the biggest and most respected brands on the planet with their customers, always making sure that each interaction matters.
