Indonesia’s digital economy, projected to reach US$360B by 2030, is powered by a young, tech-savvy workforce and thriving business hubs. At TP Indonesia, we transform this momentum into measurable results through scalable, multilingual customer experience solutions — blending global standards with local expertise.
*Source: Office of the Cabinet Secretariat of the Republic of Indonesia, Indonesia’s digital economy has potential to reach Rp 5,800 trillion by 2030, 1 Aug 2024. setkab.go.id
We deliver omnichannel CX across voice, chat, social, email and back office, powered by full-stack digital and AI platforms.
With hubs in Jakarta, Yogyakarta, Solo and Bali, along with key cities near international gateways, we’re strategically positioned to serve global markets.
Our CX spans 10+ languages and cultures, driving customer satisfaction consistently above 95%.
Riding the digital wave? We secure KYC, AML, and disputes with AI-powered multilingual CX solutions backed by Persona AI.
We support patients and providers with secure, multilingual services — from appointment booking and insurance queries to telehealth access — all designed to build trust and enhance the healthcare journey.
Scaling fast? We manage customer service outsourcing, trust & safety, and back-office operations with innovations from our CX Lab.
Scaling your ecosystem? We power merchant acquisition, onboarding, and monetization with multilingual support — accelerated by GroundGame, our transformation solution for Super Apps.
We help tech companies reduce churn, improve retention, and scale global CX with Hybrid Force — combining AI and people for efficiency at scale.
Travel is unpredictable. We help brands manage seasonal peaks, disruption recovery, and multilingual guest support— delivering seamless experiences from booking to journey’s end.
GroundGame is TP’s field operations (FOS) app designed to power growth across industries. From merchant acquisition and onboarding to partner management and monetization, it streamlines field activities with real-time data and AI insights. Flexible and scalable, GroundGame helps businesses turn every on-the-ground interaction into measurable impact.
Mind AI combines the power of machine learning and advanced analytics with human expertise to deliver decisions with precision. From both voice and digital channels, it generates comprehensive insights that enable personalized predictions—particularly critical for BFSI use cases. Mind AI continuously refines recommendations based on user feedback and provides real-time data insights, eliminating guesswork and determining the most effective ways to engage customers with minimal human involvement.
CX Lab
An innovation hub where digital solutions are developed to enhance customer experiences.
Multilingual Hub
We drive growth with multilingual outsourcing solutions that scale with your business.
Hybrid Force
Where AI and people work together to provide seamless, accurate, and scalable support.
CX Lab
An innovation hub where digital solutions are developed to enhance customer experiences.
Multilingual Hub
We drive growth with multilingual outsourcing solutions that scale with your business.
Hybrid Force
Where AI and people work together to provide seamless, accurate, and scalable support.
Mr Michael Wullur
CEO TP in Indonesia
Unlock growth in ASEAN’s largest economy with us.
