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Live AI support that elevates every interaction across Canada
TP.ai FAB Assist is the intelligent assistance solution that empowers TP experts during every interaction. It delivers real-time guidance, proactive recommendations, and seamless access to knowledge and tools. This helps your teams perform with greater accuracy and consistency to deliver a superior omnichannel customer experience.
Embedded directly into frontline workflows, it elevates quality, accelerates resolution, and drives better customer and business outcomes at scale. Invisible to customers and seamless for TP experts, TP.ai FAB Assist powers faster decisions, higher accuracy, and consistent performance across worldwide customer interactions.
Why is TP.ai FAB Assist different for Canadian operations?
- Seamless integration across CRMs and existing tools via open APIs.
- Secure, modular architecture for enterprise-wide adoption.
- Fast to deploy. Built to scale for global customer experience management.
- TP experts remain in control while AI delivers real-time insights, recommendations, and automation in a contextual, relevant, and actionable way.
- Faster resolution, higher accuracy, and performance that scales to support proactive customer experience strategies.
- AI assistant adapts to customer context and intent using AI-powered customer analytics.
- Trained on millions of real customer interactions.
- Continuously learning to improve accuracy, relevance, and performance for industry-specific customer solutions.
- Configured to your workflows, data, languages, and brand.
- Personalized AI that feels native and built for your business, supporting robust multilingual customer support solutions.
Behind every great experience is smart collaboration
How TP.ai FAB Assist improves performance
AI capabilities work together in real time to boost speed, accuracy, and consistency across your operations. As we add new capabilities, performance scales seamlessly without disrupting live interactions. By leveraging big data analytics for customer service, we help you achieve measurable improvements:
Intelligence for every interaction
TP.ai FAB Assist equips TP experts with real-time support across the full interaction lifecycle.
Communication
and comprehension
• Real-time transcription and translation to enhance multilingual customer support.
• Accent softening for clear cross-border communication.
• Automatic summaries and wrap-up.
Guidance and
decision support
• Proactive suggestions and next-best actions based on predictive customer behavior analysis.
• Intent, topic, and entity recognition to drive proactive customer service.
Productivity and
workflow acceleration
• Suggested responses and templates to support flexible outsourcing for customer interactions.
• Assisted composition and disposition notes.
• Open prompts within the workflow.
Knowledge
access
• Integrated knowledge base.
• Instant, contextual answers without leaving the interaction.
Intelligence for every interaction
TP.ai FAB Assist equips TP experts with real-time support across the full interaction lifecycle.
Communication
and comprehension
• Real-time transcription and translation to enhance multilingual customer support.
• Accent softening for clear cross-border communication.
• Automatic summaries and wrap-up.
Guidance and
decision support
• Proactive suggestions and next-best actions based on predictive customer behavior analysis.
• Intent, topic, and entity recognition to drive proactive customer service.
Productivity and
workflow acceleration
• Suggested responses and templates to support flexible outsourcing for customer interactions.
• Assisted composition and disposition notes.
• Open prompts within the workflow.
Knowledge
access
• Integrated knowledge base.
• Instant, contextual answers without leaving the interaction.
Live AI assistant
TP.ai FAB Assist brings modular, real-time intelligence into live customer operations. It supports communication, decision-making, and execution as interactions unfold. We designed this tool to address the most critical operational challenges. Its capabilities reduce friction, improve accuracy, and help TP experts perform at their best.
TP.ai FAB solutions
As a global leader in omnichannel CX, we provide high-end tech solutions for global brands that seamlessly connect brands with global consumers.
Faster decisions. Stronger performance. Better experiences
AI-powered collections for faster, smarter recovery.
Human-AI collaboration for smarter operations.
AI-powered sales operations that accelerate B2B revenue.
See TP.ai FAB Assist in action.
Schedule a TP.ai FAB Assist demo today.
