Africa is rapidly becoming a key player in the offshore outsourcing landscape — yet it remains a largely untapped market with unique strategic advantages. From a cost-effective, multilingual workforce to favorable time zones and emerging tech hubs, Africa offshore outsourcing presents a compelling opportunity for businesses seeking growth and innovation.
How does outsourcing to Africa work?
Offshore outsourcing to Africa typically involves partnering with third-party providers across key markets such as Egypt, South Africa, Kenya, Ghana, and Nigeria to handle business processes like customer service, technical support, back-office operations, and IT services.
What makes Africa stand out is the ecosystem supporting these operations: over 50 national tech hubs, multilingual education systems, government-backed economic zones, tax incentives (up to 55% in Egypt), and a growing network of digital infrastructure. With strong alignment to European and U.S. time zones and a tech-savvy talent pool, operational ramp-up is fast and highly scalable.
The benefits of outsourcing to Africa
Outsourcing to Africa goes beyond labor arbitrage. It offers a suite of long-term advantages that make it a high-value destination for offshore outsourcing strategies.
Cost-Effective
Africa remains one of the most cost-competitive regions in the world. Favorable exchange rates, lower real estate costs, and targeted tax relief — such as Egypt’s 35–55% tax refunds and Ghana’s 10-year tax holidays — create significant savings without sacrificing service quality.
Labor costs
The continent offers competitive labor costs and a strong talent pipeline. Kenya produces over 500,000 graduates annually, and Nigeria over 600,000 — many in business, IT, and engineering fields — providing companies with access to scalable, skilled talent.
Exchange rates
Favorable currency exchange rates against the U.S. dollar and euro amplify the value of contracts, making it easier for companies to invest in long-term capabilities.
High-quality services
With over 60% of Africa’s population under the age of 25, the continent boasts a vibrant, youthful workforce. Nations such as Nigeria, Egypt, and South Africa produce hundreds of thousands of graduates annually, many trained in science, technology, engineering, mathematics and business fields. This enables delivery of sophisticated services in areas like AI, fintech, and analytics.
Specialized workforce
Africa’s workforce is not only young, but also multilingual and tech-literate. Fluent English, French, Arabic, and local dialects ensure flexible support for global markets. Morocco and Tunisia, for instance, are ideal for Francophone operations, while Kenya and South Africa offer native-level English support.
How can TP leverage BPS in Africa
As a leader in Africa offshore outsourcing for nearly two decades, TP is uniquely positioned to scale customer experience (CX) solutions across the continent. TP operates in 11 African countries with access to over 50,000 employees — 86% of whom are based in Great Place to Work®-certified sites — delivering services in 60+ languages. This local expertise enables seamless integration with Africa’s dynamic business landscape.
Its deep local presence allows TP to integrate seamlessly with Africa’s evolving business ecosystem — leveraging incentives like Nigeria’s R&D tax credits, Kenya’s special economic zones, or Senegal’s booming startup hubs. This translates into efficient, agile operations with real business impact.
TP in Africa in numbers
The four dimensions of the group’s digital transformation offering
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