According to Everest Group, the Business Process Services (BPS) industry, valued at around $300 billion, has evolved from simply optimizing costs in back-office operations to driving large-scale business transformation initiatives.
To help enterprises identify BPS providers and evaluate their scale and growth, Everest Group has released its annual BPS Top 50™ rankings. The Everest Group BPS Top 50™ is a list that ranks the 50 largest third-party providers of business process services globally. It evaluates companies based on BPS revenue and year-on-year (YoY) growth, serving as a factual representation of the business performance of industry players. This list helps enterprises identify scaled-up providers and evaluate their functional coverage while offering insights into emerging trends across various service domains.
When it comes to BPS, TP continues to cement its position at the forefront of the industry. This year, TP is once again included among the top 10 in the list, ranking second. This accomplishment highlights TP’s growth and its ongoing commitment to innovation and operational excellence.
This widely recognized industry ranking follows a meticulous process, involving two key steps:
Qualification: Companies are assessed for their eligibility based on BPS revenue. Only the 50 largest global providers make the cut.
Ranking: Qualified companies are ranked by a combination of criteria, including absolute and percentage-based YoY growth in BPS revenue.
Ranking second in the Everest Group BPS Top 50™ showcases TP’s position as a global leader, consistently performing at the top of the industry in delivering exceptional service augmented by our AI-powered BPS offerings. With decades of expertise, TP continues to set new benchmarks for service efficiency and operational excellence.
TP’s ability to scale operations globally, combined with its rapid YoY growth, has been critical in securing its position as the second-largest BPS provider. Our expansion into a broad range of industries and geographies has further strengthened TP’s presence in the market.
Furthermore, TP has consistently embraced cutting-edge technology to reinvent how BPS services are delivered. This includes the integration of AI, advanced analytics, and automation tools to drive business efficiency, innovation, and customer satisfaction.
TP has delivered a competitive edge for our clients by combining our unique standards of process excellence with empathetic, high-touch support augmented by cutting-edge technology. We serve customers exactly how and when they need us most.
TP’s achievement sets a new standard for operational excellence in delivering BPS solutions. With our vast global outreach and emphasis on digital innovation, TP strives to lead with the responsibility to explore technological frontiers, ensuring businesses grow in efficiency while enhancing the end-user experience.
Interested in learning more? Contact TP today to learn more about our solutions and strategies that elevate your business.
