Welcome to the next level of collaboration with Agentic AI

We are living in an era of exponential change, where complexity is accelerating, and expectations move even faster. Even the strongest companies face new challenges: scaling operations, driving efficiency, and building lasting customer loyalty, all while navigating a crowded and fast-moving technology landscape. At TP, we understand that choosing the right path can feel overwhelming, so we did the homework for our clients. We believe artificial intelligence should simplify complexity, not add to it.

That’s why we are thrilled to introduce our new agentic AI partnerships Parloa and Ema. With a modular, secure, efficient approach, we integrate cutting-edge AI with deep industry expertise and operational excellence, helping each client scale intelligently, serve customers more personally, and drive real, sustainable growth. From the back office to the customer front line CX, we make AI work for you.

Agentic AI represents a shift from traditional automation to intelligent systems capable of reasoning, learning, and making decisions in real time. Whether it's back-office optimization or multilingual voice support at the front line.

“More than adopting the latest technology, we’re orchestrating innovation with a highly skilled team and rigorous standards and processes – all guided by strategic vision built on deep industry expertise,” — Thomas Mackenbrock, TP Group Deputy Chief Executive Officer.

Front-Office transformation with Intelligent voice AI agents 

Our partnership with Parloa brings next-generation voice AI to life. We are taking customer engagement to the next level with natural-sounding, intelligent voice AI agents that scale seamlessly to handle an unlimited number of conversations, ensuring consistent performance as your business grows. 

Key benefits include:

● Provide 24/7 omnichannel support to reduce wait times and ensure always-on reliability

● Automate tasks like call routing and authentication for faster, smoother service

● Accelerate issue resolution and elevate customer satisfaction

● Offer AI voice support in 137 languages to scale globally with ease

● Improve first-call resolution, AHT, and overall service quality

● Turn static FAQs and chatbots into intelligent, branded self-service experiences that drive engagement and loyalty

“Together with TP, we’re enabling Experts to focus on high-impact challenges while AI handles the rest—blending efficiency with empathy.” — Malte Kosub, CEO & Co-founder, Parloa.

Back-Office evolution with Ema 

Our collaboration with Ema is transforming professional services by applying agentic AI to automate core back-office services, from finance and accounting to collections, recruitment, and beyond. Ema offers AI-power agents designed to reason, learn from past data and workflows, and continuously improve over time.

Key advantages include:

● Analyze information and make intelligent decisions based on logic and context.

● Learn from historical data and workflows to continuously improve performance.

● Complete complex, multi-step tasks independently, without human intervention.

● Collaborate seamlessly with humans and other software systems, integrating into existing operations.

● Escalate to human TP experts when necessary, through predefined workflows.

● Automate complex workflows, reducing manual effort and boosting overall efficiency.

● Ensure enterprise-grade security and governance.

“By uniting Ema’s advanced AI agents with TP’s operational strength, we are driving true transformation—amplifying human potential and creating resilient, high-performing teams.” — Surojit Chatterjee, CEO & Co-founder, Ema.

The bigger picture: Building the AI-Powered enterprise 

These new partnerships are part of TP’s broader vision to invest €100 million in AI innovation by 2025. Our goal is clear: to help clients accelerate AI adoption and create more value—faster. As we expand beyond traditional CX into high-growth areas like digital transformation, TP is positioned to lead the industry with a model that is modular, secure, and efficient.

Ready to explore Agentic AI with TP? 

From customer support to back-office workflows, agentic AI is reshaping the way businesses operate. Discover how our AI-powered solutions can transform your operations.