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Teleperformance Aces Employee Experience from Top 10 CX BPOs to Ace Employee Experience report

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Everest Group evaluated 18 Trust and Safety service providers based on their vision, capabilities, and impact on the industry, naming Teleperformance a Leader.

Teleperformance strengths include:

  • Continuing to strengthen capabilities to serve clients across the Trust and Safety value chain through multiple in-house solutions

  • Augmenting analytics capabilities to identify opportunities for policy improvements and improve the accuracy of policy enforcement among moderators

  • Investing heavily in coaching and training at all levels, including a Trust and Safety Academy for talent development

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