INSURANCE

CHALLENGES IN THE INSURANCE MARKET

Policyholders expect more—across the entire insurance journey, from customer experience to digital claims management.

From quote to claim, they want digital speed with a human touch. Many insurers fall short. TP enables true insurance digital transformation—delivering seamless, empathetic, end-to-end experiences that build loyalty and drive growth.

TURN INSURANCE CHALLENGES INTO OPPORTUNITIES

Let’s tackle your biggest challenges, together.

At TP, we help insurers grow by making operations simpler and service better. Where traditional BPOs stop at the back office and digital-only players neglect the human, TP delivers the best of both—and more. Here’s how we can be your insurance digital transformation engine: 

 

We go beyond basic policyholder support. TP delivers licensed insurance experts, multilingual CX teams, and personalized omnichannel experiences that build trust—every step, from quote to insurance claims process. That’s why we’re trusted by top insurers worldwide. 

Our AI doesn’t just accelerate workflows - it eliminates failure points across licensing, sales, servicing, claims, and fraud. With intelligent automation, accent-neutral tools, and AI copilots, we simplify the complex and empower your people to focus on what matters most with our artificial intelligence solutions. 

Our One-Office model connects front, mid, and back-office operations through a single, scalable strategy. Backed by analytics, automation, and award-winning governance, we deliver measurable outcomes—faster, with fewer resources. 

We don’t believe in one-size-fits-all solutions. Every insurer is different, which is why we listen first—and build around your unique goals. Let’s reinvent how insurance works—together. 

Customer-led, not just customer-facing. 

We go beyond basic policyholder support. TP delivers licensed insurance experts, multilingual CX teams, and personalized omnichannel experiences that build trust—every step, from quote to insurance claims process. That’s why we’re trusted by top insurers worldwide. 

 

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Agentic AI + human expertise. 

Our AI doesn’t just accelerate workflows - it eliminates failure points across licensing, sales, servicing, claims, and fraud. With intelligent automation, accent-neutral tools, and AI copilots, we simplify the complex and empower your people to focus on what matters most with our artificial intelligence solutions. 

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Unified operations. Proven outcomes. 

Our One-Office model connects front, mid, and back-office operations through a single, scalable strategy. Backed by analytics, automation, and award-winning governance, we deliver measurable outcomes—faster, with fewer resources.

 

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This isn’t legacy BPO. It’s future-proof CX for insurance. 

We don’t believe in one-size-fits-all solutions. Every insurer is different, which is why we listen first—and build around your unique goals. Let’s reinvent how insurance works—together. 

 

OUR CAPABILITIES

TP helps insurers grow with artificial intelligence solutions, human expertise, seamless CX, and unified operations. Delivering simpler, smarter, future-proof insurance services across Property and Casualty, Life, Group and Worksite Supplemental Benefits, Pension and Annuities, Accident and Health.

Smarter growth starts here. Drive new policy sales with AI-powered lead generation, lead qualification, personalized quotes, licensed sales representatives and seamless cross-sell and up-sell journeys. 

Faster, smarter policy decisions. Simplify onboarding with automated KYC (Know Your Customer), AML (Anti-Money Laundering), visual and co-browsing document preparation, document verification, and intelligent underwriting for faster, more accurate policy approvals. 

Streamlined policy management. Automate policy updates, billing, renewals, and compliance checks to improve efficiency, accuracy, and customer experience. 

Faster, fairer, and predictable claims management. Reduce cycle times with AI-powered FNOL (First Notice of Loss) intake, fraud detection, intelligent case management, and automated settlements and subrogation. 

Turn policyholders into advocates. Strengthen loyalty with AI-driven retention and renewal offers, personalized engagement, churn prediction, and digital-first customer advocacy programs. 

"TP helps insurers solve critical business challenges with digital business solutions that combine high-tech capabilities with a high touch approach to enable its clients to more effectively handle frontline and back-office tasks."
TrendzOwl Industry Spotlight: Insurance Trends
STRATEGIC INSIGHTS

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RECOGNIZED INSURANCE LEADER

Your partner for insurance transformation

Discover unique insights from TP’s decades of experience of helping insurers reduce complexity, harness innovation, and improve every stage of the customer journey. 

Real results

Our unique, high-touch, high-tech, and high-standards approach has proven effective in reducing costs, increasing efficiencies, and optimizing growth opportunities. That’s why six of top insurance companies around the world already trust TP. 

Speak to an insurance expert today