Leveraging Advanced AI Capabilities: Meet TP’s Multilingual Hub in Spain

Spain is currently one of the top cities for new start-ups in the European region, making the country an attractive destination for young and international talent seeking to thrive in a tech-driven environment.

With the country’s capital rich in vibrant energy and tech know-how, Barcelona strikes the balance between youthful talent and exceptional skills needed in today’s upcoming sectors, such as fintech and B2B digital sales. Various tech companies have their headquarters in the city. Moreover, some of the top business schools in the world are in Barcelona, and almost 30% of its foreign population is only growing every year.

All these factors allow TP to hire and retain the best native-speaking talent in the world, armed with the right skills for the new requirements of the ever-changing industry. Our multilingual hub in Barcelona, Spain, is a B2B Sales Global Center of Excellence for various clients. Driven by over 10,500 employees serving in over 33 languages from seven multilingual hubs, we offer ad sales and B2B Sales for a major company with more than 1,400 employees across EMEA, covering different LOBs.

TP's advancements in AI have significantly transformed its multilingual hubs, offering unparalleled service capabilities across diverse linguistic and cultural landscapes. Leveraging state-of-the-art machine learning models, our multilingual hub in Spain has streamlined communication processes, ensuring seamless interactions regardless of language barriers. These AI-driven systems not only provide instant translation services but also adapt to various dialects and cultural nuances, enhancing customer experience and operational efficiency. The integration of AI into TP's multilingual hubs globally reinforces our commitment to providing professional and efficient services on a global scale.

In 2023, TP in Spain developed the B2B sales playbook, aiming to support more launches at a global level within TP. Our multilingual hub in Barcelona is also the Center of Excellence for Cloud Sales, and more recently, we have started new B2B sales services for Youtube and cybersecurity services.  The hub also offers tailored services, including risk and fraud management.

We implemented a six-month transition for a leading online travel agency in which all tools, processes and organization needed to be transitioned.​​ The process involved a fusion of two companies with different cultures, organizations, and business models. The successful business transition resulted in a 15% increase in Contact Per Hour Interval, a 55% increase in compliance, a 5% increase in quality scores, and a 7% increase in customer satisfaction.

By striving for excellence, our multilingual hubs in Spain have maintained TP’s reputation as a premier digital business services provider . Contact us today to learn how we can help you achieve success!