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VodafoneZiggo: Elevating CX and employee satisfaction through data analytics and process improvements

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Since its launch in 2016, VodafoneZiggo, a joint venture between Vodafone and Liberty Global, has been a leading provider of integrated mobile and communications solutions, including digital entertainment services to customers in the Netherlands.

By introducing automation and speech analytics, they were able to improve service delivery, internal processes, and employee morale.

Watch the video from VodafoneZiggo to learn more.

Applying intelligent technologies, advanced analytics, and process excellence (T.A.P.™) help Vodafone Ziggo achieve key performance indicator (KPI) improvements across the board. This prescriptive T.A.P.™ approach provides a data-driven model for optimizing key business results.

Process improvements

4.9%

increase in First-time Fix Rate

5.5%

decrease in Average Handle Time

Learn more about how we’ve elevated the customer experience and improved employee satisfaction. Register now to download this case study.

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