We are thrilled to announce that TP received 7 awards at the 2025 European Contact Centre & Customer Service Awards (ECCCSAs) for our contributions to the customer experience industry. This marks a moment of celebration for our teams and the valued clients we partner with every day.
Now on its 25th year, the ECCCSAs have stood as the most prestigious awards program in the European customer contact industry. Renowned for a rigorous judging process, the awards honor organizations that demonstrate a deep commitment to innovation and operational excellence. To be recognized at this stage is a true testament to our industry leadership.
This year, TP secured 2 Gold, 4 Silver, and 1 Bronze awards across several key categories:
Gold Award:
Greatest Impact of the Voice of the Employee
Greatest Environment, Social, and Governance (ESG) Impact
Silve Award:
Bronze Award:
Best Pan-European Contact Centre Operation
These recognitions, particularly TP’s awards received for AI-driven transformation, revenue generation and people-centric culture, highlight our teams’ dedication to delivering exceptional outcomes. This success emphasizes our continuous commitment to creating a competitive edge for our clients by combining human expertise with integrating orchestrated, AI-powered solutions.
Our AI-enabled suite of solutions is central to this strategy, accelerating performance and automating routine tasks. This empowers our TP experts to focus on the complex, empathetic interactions that build lasting customer relationships, ultimately increasing support capacity, elevating sales conversions, improving satisfaction, and delivering significant cost efficiencies.
Beyond our operational capabilities, our identity is shaped by a deep commitment to being a Force of Good. This is reflected in our expansive global reach and our diverse, multicultural workforce. Our operations integrate a strategic ESG framework, ensuring our practices align with international standards and the UN's Sustainable Development Goals.
We also extend our deepest gratitude to our clients, as these awards are a shared victory made possible by the collaborative and forward-thinking partnerships we have built together.
For more than 40 years, TP has consistently addressed our clients' most complex challenges through an integrated, four-dimensional approach that combines our talented people, deep domain expertise, process excellence, and cutting-edge technology.
This achievement fuels our commitment to shaping the future of customer engagement! We look forward to continuing this journey of excellence, innovation, and partnership.
Congratulations to our teams! Together, we are #ProudtobeTP.
Contact us today to learn more about solutions presented at the awards can be scaled to your business.