When it comes to delivering exceptional customer experiences at scale, the proof is in the results. TP has just won Gold at the Asian Customer Engagement Forum (ACEF) 14th Global Customer Engagement Awards in the Customer Service - Successful Use of Technology category, recognizing our innovative AI-powered solutions that are transforming how businesses connect with their customers, providing personalized and responsive experiences at scale and speed for our clients.
The ACEF recognition highlights our unique approach to AI implementation. We leverage sophisticated models to understand customer intent, predict their needs, and deliver solutions that feel personal and relevant. By analyzing patterns in customer behavior, interaction history, and contextual data, our AI-powered solutions can proactively offer insights. This predictive capability transforms reactive customer service into proactive customer care. For businesses, this means fewer frustrated customers, shorter resolution times, and more opportunities to create positive interactions that build loyalty. For customers, it means getting the help they need faster, with less effort required on their part.
Real results
This award recognized our previous efforts in implementing AI-powered solutions that drove improved business results for our clients. Working with the world's largest cruise liner, our AI solutions delivered a 30% reduction in call flow volume while simultaneously improving service levels by 15 to 20%. An Indian commercial bank saw remarkable improvements across multiple metrics: 25% increase in agent productivity, 6% improvement in first-call resolution, and a 3% boost in customer satisfaction scores. For an internet domain registration and web hosting company, TP delivered a 40% improvement in both quality and response time. A leading Canadian university experienced a 9% productivity increase by implementing TP’s AI chatbot solutions that resolve student issues directly.
Looking forward: The future of AI-powered customer experience
As AI technology continues to evolve, we're seeing new opportunities to elevate the customer experience.
Winning Gold at the ACEF Global Customer Engagement Awards reflects the hard work of our entire team and the trust of our clients who partnered with us. It's also a reminder of the responsibility we have to continue pushing the boundaries of what's possible in AI-powered customer experience.
As we celebrate this recognition, we recognize that the future of customer service is intelligent, empathetic, and always available, and we're excited to help businesses across industries realize that potential.
Congratulations to our teams!
