Customer Expert (Spanish)
You're the player we're missing on this TOP Team!
We’re looking for a Customer Expert (Spanish) to join our team and manage customer accounts and resolve service concerns with a focus on building lasting, positive relationships. You’ll connect with customers through phone, email, or chat to address their questions about accounts and products/services, ensuring that each interaction is smooth, informative, and leaves customers feeling supported.
Who You Are:
- Customer Communication: With a knack for customer engagement across diverse channels, you're ready to connect and handle inquiries with ease.
- A Problem Solver: You quickly identify and resolve account issues, ensuring every interaction is smooth and stress-free.
- An Account Ace: Your expertise helps customers fully understand their plans and benefits, guiding them through every detail.
- A Compliance Champion: By following every guideline, you ensure secure, compliant operations that customers can trust.
The TOP Team Is All About:
- Language Masters: Use your Spanish fluency as your primary language and an intermediate-advanced English to connect effortlessly and make a real impact in customer interactions.
- Ready to Rock: Bring your high school diploma and a drive to learn and grow with us every step of the way.
- Roots in Trinidad & Tobago: With legal residency, you're all set to be part of the team and make your mark right here!
Let’s Talk About Benefits:
- Employee Appreciation Benefits: Enjoy a range of benefits that recognize and reward your hard work, fostering a positive and motivating workplace culture.
- Learning and Development Programs: Participate in programs designed to enhance your skills and knowledge, ensuring you stay on top of industry trends and best practices.
- Career Growth: Experience a clear path of internal growth with opportunities to boost your career.
This is what sets us apart:
We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.
At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.
Make a difference with the TOP Team!
