TP Reach combines smart onsite technology with a live expert at a TP command center to support complex stationary equipment, like EV charging stations, in real time. We see what field technicians see, guiding them with video, live annotations and visual cues - extending your field capabilities, enabling faster and more accurate fixes, with fewer repeat visits and downtime.
TP Reach combines smart onsite technology with a live expert at a TP command center to support complex stationary equipment, like EV charging stations, in real time. We see what field technicians see, guiding them with video, live annotations and visual cues - extending your field capabilities, enabling faster and more accurate fixes, with fewer repeat visits and downtime.
Solving today’s field service challenges, together.
Hiring and training field service technicians is both costly and challenging due to their scarcity. Seamlessly augmenting field expertise with TP experts extends their capabilities, enabling faster and more accurate fixes.
High travel expenses, labor shortages, and inefficient dispatching often results in delays in service resolution, repeat visits, and underutilization of digital tools. Transforming the complete end-to-end process with TP Reach is proven to be faster and more cost effective.
Technical downtime causes major disruptions, requiring rapid emergency responses and loss of revenue and service when equipment isn’t working as expected. Transforming the complete end-to-end process with TP Reach means faster (better) fixes and frees up resources for more flexible scheduling.
Maintaining and troubleshooting advanced technical systems can be intricate and field service teams might often be dedicated to resolving complex issues worldwide. TP experts extend field service expertise with huge resources at their finger tips that they can share with the technician in real time.
Ensuring coverage across wide service areas while minimizing technician travel time and costs presents huge logistical challenges. TP Reach frees up support time on every session allowing better utilization.
Successfully fixing complex equipment often requires interdisciplinary knowledge which is a challenge for technicians in the field, resulting in downtime and lower productivity. With TP Reach, the TP experts in the command center have instant access to a huge resource base that they can share with the field technician in real time, enabling faster and better fixes.
Skilled labor shortage
Hiring and training field service technicians is both costly and challenging due to their scarcity. Seamlessly augmenting field expertise with TP experts extends their capabilities, enabling faster and more accurate fixes.
Increasing operational costs
High travel expenses, labor shortages, and inefficient dispatching often results in delays in service resolution, repeat visits, and underutilization of digital tools. Transforming the complete end-to-end process with TP Reach is proven to be faster and more cost effective.
Response time and scheduling
Technical downtime causes major disruptions, requiring rapid emergency responses and loss of revenue and service when equipment isn’t working as expected. Transforming the complete end-to-end process with TP Reach means faster (better) fixes and frees up resources for more flexible scheduling.
Technical complexities
Maintaining and troubleshooting advanced technical systems can be intricate and field service teams might often be dedicated to resolving complex issues worldwide. TP experts extend field service expertise with huge resources at their finger tips that they can share with the technician in real time.
Geographic coverage
Ensuring coverage across wide service areas while minimizing technician travel time and costs presents huge logistical challenges. TP Reach frees up support time on every session allowing better utilization.
Interdisciplinary knowledge
Successfully fixing complex equipment often requires interdisciplinary knowledge which is a challenge for technicians in the field, resulting in downtime and lower productivity. With TP Reach, the TP experts in the command center have instant access to a huge resource base that they can share with the field technician in real time, enabling faster and better fixes.
Our command center experts see exactly what the field technician sees through high-resolution smart glasses, allowing them to work hands-free. That means better decisions, fewer repeat visits, and solutions that go further because we get closer to the challenge.
Empower field service teams with real-time expert guidance:
Our command center experts see exactly what the field technician sees through high-resolution smart glasses, allowing them to work hands-free. That means better decisions, fewer repeat visits, and solutions that go further because we get closer to the challenge.
Empower field service teams with real-time expert guidance:
A field service support program with one of our long-standing clients is delivering outstanding results compared with more traditional field session management.
High-touch advantage
We put empathy and personal service first. Our TP experts are trained to handle each support case with care, backed by technical training from the TP Academy and certified by an independent partner.
Smart toolkit
Assigned to each technician, the kit includes smart glasses that enable hands-free, real-time visual guidance along with additional accessories like a keyboard and portable router for seamless collaboration.
Increased resolutions
Field equipment is complex and hard to repair and setup and is often spread through both urban and rural locations. As technicians in the field work with experts in centralized locations, we improve issue resolution times, especially first-time requests.
Enhanced efficiency
By combining the proficiency of our experts with what the field technicians see, we increase the productivity of both teams. Because the sessions are automatically recorded there’s no need for the technician to complete time-consuming documentation.