TP Reach, our innovative support solution for fixed complex equipment - like EV charging stations, large medical devices and the aero industry – helps us to get closer to the problem which means that we can go further to fix it.
The combination of a state-of-the-art Smart glasses toolkit and command center TP experts transforms field support, enabling technicians to receive real-time guidance through video, live annotations, and visual cues – significantly extending their expertise and capabilities. They see exactly what the technician sees ensuring fast decisions and flawless execution.
Let's overcome your biggest challenges together
Hiring and training field service technicians is both costly and challenging due to their scarcity. Seamlessly augmenting field expertise with third level TP Experts helps relieve the pressure.
High travel expenses, labor shortages, and inefficient dispatching often results in delays in service resolution, repeat visits, and underutilization of digital tools. Transforming the complete end-to end process with TP Reach is proven to be faster and more cost effective.
Technical downtime causes major disruptions, requiring rapid emergency responses and loss of revenue and service when equipment isn’t working as expected. Transforming the complete end-to end process with TP reach means faster (better) fixes and frees up resources for more flexible scheduling.
Maintaining and troubleshooting advanced technical systems can be intricate and field service teams might often be dedicated to resolving complex issues worldwide. TP Experts extend field service expertise with huge resources at their finger tips that they can share with the technician in real time.
Ensuring coverage across wide service areas while minimizing technician travel time and costs presents huge logistical challenges. TP Reach typically frees-up an hour’s support time on every session allowing better utilization.
Successfully fixing complex equipment often requires interdisciplinary knowledge which is a challenge for technicians in the field, resulting in downtime and lower productivity. With TP Reach, the TP Experts in the command center have instant access to a huge resource base that they can share with the field technician in real time, enabling faster and better fixes.
Skilled labor shortage
Hiring and training field service technicians is both costly and challenging due to their scarcity. Seamlessly augmenting field expertise with third level TP Experts helps relieve the pressure.
Increasing operational costs
High travel expenses, labor shortages, and inefficient dispatching often results in delays in service resolution, repeat visits, and underutilization of digital tools. Transforming the complete end-to end process with TP Reach is proven to be faster and more cost effective.
Response time and scheduling
Technical downtime causes major disruptions, requiring rapid emergency responses and loss of revenue and service when equipment isn’t working as expected. Transforming the complete end-to end process with TP reach means faster (better) fixes and frees up resources for more flexible scheduling.
Technical complexities
Maintaining and troubleshooting advanced technical systems can be intricate and field service teams might often be dedicated to resolving complex issues worldwide. TP Experts extend field service expertise with huge resources at their finger tips that they can share with the technician in real time.
Geographic coverage
Ensuring coverage across wide service areas while minimizing technician travel time and costs presents huge logistical challenges. TP Reach typically frees-up an hour’s support time on every session allowing better utilization.
Interdisciplinary knowledge
Successfully fixing complex equipment often requires interdisciplinary knowledge which is a challenge for technicians in the field, resulting in downtime and lower productivity. With TP Reach, the TP Experts in the command center have instant access to a huge resource base that they can share with the field technician in real time, enabling faster and better fixes.
We can support your field service technicians at pace. With TP Reach, our command center experts guide their colleagues in the field. The command center can view, in high resolution and detail, exactly what the field support sees in real time. By getting closer to the challenge, we can go further in finding solutions.
Empower your field service technicians with these key features:
We can support your field service technicians at pace. With TP Reach, our command center experts guide their colleagues in the field. The command center can view, in high resolution and detail, exactly what the field support sees in real time. By getting closer to the challenge, we can go further in finding solutions.
Empower your field service technicians with these key features:
A field service support program with one of our long-standing clients is delivering outstanding results compared with more traditional field session management.
High-touch advantage
Empathy and personalized service are at the core of our business. Our TP experts are trained to understand and address the unique needs of each field support interaction. We work to recruit top talent and invest heavily in their training and development for each specific client need.
Smart toolkit
Assigned to each technician, the kit includes smart glasses that enable hands-free, real-time visual guidance along with additional accessories like a keyboard and portable router for seamless collaboration.
Increased resolutions
Field equipment is complex and hard to repair and setup and is often spread through both urban and rural locations. As technicians in the field work with experts in centralized locations, we improve issue resolution times, especially first-time requests.
Enhanced efficiency
By combining the proficiency of our experts with what the field technicians see, we increase the productivity of both teams. Because the sessions are automatically recorded there’s no need for the technician to complete time-consuming documentation.
