Real-time AI assistance embedded into live customer interactions
As operations scale, maintaining speed, accuracy, and consistent quality becomes increasingly difficult. TP.ai FAB Assist is a real-time AI-powered assistant embedded directly alongside TP experts, accompanying them throughout every live customer interaction and delivering guidance exactly when it matters. Seamlessly integrated with CRMs and frontline tools, it provides real-time recommendations, proactive prompts, and instant access to knowledge, empowering TP experts to respond faster, reduce errors, and deliver consistent, personalized, high-quality customer experiences at scale.
Real-time AI assistance embedded into live customer interactions
As operations scale, maintaining speed, accuracy, and consistent quality becomes increasingly difficult. P.ai FAB Assist is a real-time AI-powered assistant embedded directly alongside TP experts, accompanying them throughout every live customer interaction and delivering guidance exactly when it matters. Seamlessly integrated with CRMs and frontline tools, it provides real-time recommendations, proactive prompts, and instant access to knowledge, empowering TP experts to respond faster, reduce errors, and deliver consistent, personalized, high-quality customer experiences at scale.
How does TP.ai FAB Assist improve performance with real-time AI assistance?
Unlike traditional CX AI solutions, TP.ai FAB Assist embeds intelligence directly into TP experts’ daily interactions, providing live guidance that elevates performance and customer satisfaction.
TP.ai FAB Assist operates directly within the TP expert’s live workflow, no separate tools, no context switching, and no disruption to the customer interaction.
TP experts stay in control while AI enhances decisions with real-time insights, proactive recommendations and intelligent automation, enabling consistent, high-quality customer experiences.
AI surfaces only what is relevant in the moment, adapting guidance in real time based on the interaction, customer context, and intent to improve accuracy and personalization.
Designed to work effortlessly across CRMs and existing tools through open APIs and a modular architecture, enabling secure, enterprise-wide AI adoption. Intuitive by design, it requires no complex setup or extensive training and delivers immediate value.
Powered by insights from millions of real customer interactions, TP.ai FAB Assist continuously learns to improve relevance, accuracy, and performance over time.
Adaptable to each client’s workflows, data, and brand, TP.ai FAB Assist delivers personalized deployments that feel native, purpose-built, and aligned to unique business needs.
How do AI-driven capabilities in TP.ai FAB Assist improve performance?
AI-powered modules work together to enhance speed, accuracy, and consistency across operations. Enhance your customer experience as TP.ai FAB Assist evolves with new AI capabilities. From accent softening to response generation and proactive support, every feature works in harmony to elevate performance, quality and consistency.
Built to enhance every interaction
TP.ai FAB Assist unifies a wide range of AI-powered tools into a single, intuitive experience that supports TP experts throughout the entire customer journey.
- Voice transcription
- Real-time translations
- Accent softening
- Summaries and call wrap up
- Proactive suggestions
- Next-Best Action
- Entity detection
- Topics and intent recognition
- Quick responses
- Templates
- Disposition notes
- Compose
- Open prompts
- Integrated Knowledge Base
- Instant answers within the workflow
Live AI assistant
TP.ai FAB Assist is a modular AI product suite designed to address the most critical challenges in live customer operations. Whether supporting multilingual interactions, providing in-the-moment performance coaching, automating workflows, or guiding sales conversations, TP.ai FAB Assist delivers real-time intelligence, one interaction at a time.
The TP.ai FAB ecosystem of functional AI solutions
TP.ai FAB brings together a connected portfolio of AI-driven solutions designed to enhance performance across customer experience, operations, talent, and growth. Each solution addresses a specific business need while working in orchestration to deliver intelligent, flexible, and scalable impact across the enterprise.
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