Hybrid intelligence orchestrating people, AI, and workflows
TP.ai FAB Connect is a unified platform that brings AI agents and human experts together to orchestrate end-to-end workflows across the customer lifecycle. Built on TP’s hybrid intelligence, it connects people, processes, and decisions to reduce customer effort, improve efficiency, and deliver better outcomes at scale. Designed to adapt to each client’s business and industry, it is a unified solution that is simple to use, tailored to deliver better results as your needs evolve.
Hybrid intelligence orchestrating people, AI, and workflows
TP.ai FAB Connect is a unified platform that brings AI agents and human experts together to orchestrate end-to-end workflows across the customer lifecycle. Built on TP’s hybrid intelligence, it connects people, processes, and decisions to reduce customer effort, improve efficiency, and deliver better outcomes at scale. Designed to adapt to each client’s business and industry, it is a unified solution that is simple to use, tailored to deliver better results as your needs evolve.
How does TP.ai FAB Connect deliver intelligent orchestration at scale?
TP.ai FAB Connect provides a unified platform that allows for the seamless collaboration between human experts and AI agents, ensuring that every interaction is optimized for efficiency, empathy, and resolution.
Captures the knowledge and behaviors of TP’s top-performing agents and uses them to continuous improve AI performance. This creates a continuous learning loop where human expertise enhances AI capabilities, and AI provides powerful support to human agents.
TP.ai FAB Connect is designed to understand customer intent and drive towards successful outcomes. It keeps humans involved where it matters, ensuring customers get answers faster and issues are resolved correctly the first time.
With real-time visibility, clear decision logic, and full auditability, TP.ai FAB Connect lets you see what is happening and why. This gives you confidence, governance, and accountability as AI becomes part of daily operations.
TP.ai FAB Connect automatically directs work to the right resource. Simple queries are handled quickly by AI agents, while more complex or sensitive issues are routed to experienced human experts, reducing friction, improving resolution, and avoiding unnecessary escalations.
How can TP.ai FAB Connect improve your business outcomes?
With a unified hybrid operating model, TP.ai FAB Connect helps clients run operations with greater accuracy, speed, and safety, turning operational complexity into tangible business outcomes.
A unified solution for front and back office
TP.ai FAB Connect breaks down front and back-office silos to simplify operations, enabling AI agents and TP experts to work seamlessly together. From the first customer contact through final resolution, this collaboration drives higher customer satisfaction, better first-call resolution, and improved revenue outcomes.
- Customer care
- Sales and retention
- Onboarding
- Tech support
- Case and workflow management
- Document and data processing
- Fulfillment and logistics
- Collections
- Finance and reconciliation
- Compliance and risk
The TP.ai FAB ecosystem of functional AI solutions
TP.ai FAB brings together a connected portfolio of AI-driven solutions designed to enhance performance across customer experience, operations, talent, and growth. Each solution addresses a specific business need while working in orchestration to deliver intelligent, flexible, and scalable impact across the enterprise.
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