TP takes pride in being a trusted provider of omnichannel solutions for clients, while providing unmatched security outsourcing services. We constantly adapt to technology, monitor risks and threats, comply with international data privacy regulations, and seek new ways to protect company and customer data.
TP was recognized by Frost & Sullivan as North American Company of the Year in CX security. The recognition reflects TP’s strong commitment to fraud prevention, data protection, and cybersecurity leadership. By combining automation, AI-driven analytics, and proactive strategies, TP has built a resilient framework to detect and neutralize threats. TP remains at the forefront of cybersecurity advancements, offering the ideal security solutions for companies seeking trusted protection.
Protecting customer data is a business imperative for all companies. Failing to do so erodes customer trust, tarnishes company perception, and often leads to legal liability. That’s why many of the world’s best brands already trust TP to safeguard what matters most. Learn more about our services to see why.
TP Operational Processes and Standards (TOPS)
This daily performance management process frees frontline managers to focus on feedback, coaching, and developing high-performing TP experts.
Baseline Enterprise Standard for TP (BEST)
Standards built on our decades of expertise ensure consistent management, service quality, and performance in our global operations.
Top Contact Driver (TCD)
We identify the reasons for customer contacts to guide performance, handle the most relevant issues, and proactively provide security outsourcing services.
Lean Six Sigma
Lean Six Sigma pairs a collaborative team effort to improve performance by systematically removing waste and reducing variation, with Six Sigma methods and tools.
When your actions are powered by robust, secure, and a unique ecosystem, you’ll get a competitive edge that produces measurable results.
