Automotive

2025 Automotive trends to watch: High-touch support enabled by AI

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trendzowl

An ever-expanding web of connectivity and rapid technological advancements across the automotive ecosystem hold great promise for increased customer engagement and satisfaction. At the same time, contactless digital experiences have dramatically changed customer expectations for buying and servicing their vehicles. It is imperative, therefore, that automotive brands find a way to better understand customer behavior and offer relevant, personalized experiences.

TP and TrendzOwl highlight three key developments in this sector:

Connectivity fueling change
Data-driven insights to improve human support
Prioritizing human-based support

Download the free report to learn how a clear and effective digital CX strategy will be essential in improving the experience of automobile shoppers, buyers, and owners.

2025 Automotive trends to watch: High-touch support enabled by AI

Download the white paper

Read the report to learn about:

Data analytics and a comparative view of the customer

Human-driven support across channels

Generative AI and how it innovates human assistance

Expert solutions and human-centered support

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