INSURANCE
From quote to claim, customers want digital speed with a human touch. Many insurers fall short. TP enables true insurance digital transformation—delivering seamless, empathetic, end-to-end experiences that build loyalty and drive growth.
Let’s tackle your biggest challenges, together.
We go beyond basic policyholder support. TP delivers licensed insurance experts, multilingual CX teams, and personalized omnichannel experiences that build trust—at every step, from quote to the insurance claims process. That’s why we’re trusted by top insurers worldwide.
Our AI doesn’t just accelerate workflows - it eliminates failure points across licensing, sales, servicing, claims, and fraud. With intelligent automation, accent softening tools, and AI copilots, we simplify the complex and empower your people to focus on what matters most with our artificial intelligence solutions.
Our One-Office model connects front, mid, and back-office operations through a single, scalable strategy. Backed by analytics, automation, and award-winning governance, we deliver measurable outcomes—faster, with fewer resources.
We don’t believe in one-size-fits-all solutions. Every insurer is different, which is why we listen first, and build around your unique goals. Let’s reinvent how insurance works, together.
Smarter insurance, end-to-end.
TP helps insurers grow with artificial intelligence solutions, human expertise, seamless CX, and unified operations. Delivering simpler, smarter, future-proof insurance services across Property and Casualty, Life, Group and Worksite Supplemental Benefits, Pension and Annuities, Accident and Health.
Smarter growth starts here. Drive new policy sales with AI-powered lead generation, lead qualification, personalized quotes, licensed sales representatives and seamless cross-sell and up-sell journeys.
Faster, smarter policy decisions. Simplify onboarding with automated KYC (Know Your Customer), AML (Anti-Money Laundering), visual and co-browsing document preparation, document verification, and intelligent underwriting for faster, more accurate policy approvals.
Streamlined policy management. Automate policy updates, billing, renewals, and compliance checks to improve efficiency, accuracy, and customer experience.
Faster, fairer, and predictable claims management. Reduce cycle times with AI-powered FNOL (First Notice of Loss) intake, fraud detection, intelligent case management, and automated settlements and subrogation.
Turn policyholders into advocates. Strengthen loyalty with AI-driven retention and renewal offers, personalized engagement, churn prediction, and digital-first customer advocacy programs.
Discover unique insights from TP’s decades of experience of helping insurers reduce complexity, harness innovation, and improve every stage of the customer journey.
Real results
TP cut claims turnaround times by up to 15% for a global insurer using automation and process redesign across Europe. With automation, IVR upgrades, and smart integration, TP streamlined workflows for over 300 FTEs—boosting speed, accuracy, and compliance while improving customer satisfaction.
15%
TP transformed operations for a leading life insurer in the Philippines and grew efficiency by 29%. TP deployed chatbots, video kiosks, and e-learning platforms, while improving agent tools and training. The result: better quality, stronger workforce management, and high-touch customer service.
29%
TP’s predictive analytics gave a French insurer a 150% lift in cross-sell rates. By identifying high-potential prospects and reducing acquisition costs, the outbound sales channel became more targeted, efficient, and profitable.
150%
TP improved NPS for a major international insurer by 11 points through predicting customer dissatisfaction. TP used existing contract, claims, and interaction data to build a model that uncovered the root causes of poor experience—enabling fast action, smarter insights, and a more loyal customer base - showing how digital transformation and customer experience go hand in hand.
11
A US-based life insurer increased conversions by 14% after using TP Interact speech analytics to determine top call drivers. By reducing short calls and refining handling strategies, the team improved both customer engagement and overall performance.
14%
Insurance digital transformation is the process of using technology, analytics, and data to simplify operations, enhance customer interactions, and improve sales and efficiency across the insurance value chain. It enables insurers to deliver faster, more personalized, and cost-effective services.
Working hand-in-hand with digital transformation, insurance customer experience plays a key role in policyholder satisfaction. From quote to claim, customers expect a seamless, digital-first service with the human touch required for empathy. A strong customer experience strategy helps insurers build trust, increase retention, and drive long-term growth.
Insurance operations outsourcing allows insurers to optimize costs, increase profits, and properly allocate resources by relying on expert partners for sales, policy administration, claims, and customer service. This approach helps improve speed, compliance, and scalability, while freeing internal teams to focus on innovation and strategy.
Digital claims management uses automation, analytics, and AI-powered tools to reduce cycle times, prevent fraud, and improve accuracy in claims processing. By streamlining workflows, insurers can deliver faster, fairer, and more transparent claims experiences.
AI helps insurers predict customer needs, automate complex processes, and personalize support at scale. From quote to claims management, AI delivers efficiency and accuracy while enabling human TP experts to focus on high-value interactions. Learn more about TP’s artificial intelligence solutions.
