Primary Duties & Responsibilities

• Work incident tickets for production-affecting issues alongside other Teleperformance IT teams
• Manage the team’s phone queue for inbound Help Desk-type calls related to outages
• Monitor the team’s email inbox and incident ticket queue at regular intervals and provide prompt responses
• Perform other related duties and assignments as required and as assigned by Supervisor, Lead, or Manager

Qualifications & Requirements

• College degree, technical training.
• Incident Management/Service Desk or related customer helpdesk handling experience of 12 months.
• Knowledge of Microsoft Office tools
• Must have excellent verbal and written English skills.
• Must have the ability to multi-task and prioritize.
• Must be open to work in rotational shift (majorly US Shifts) with rotational weekly offs.
• For internal candidates, cannot currently be under any disciplinary action or action plan.